Technical Support Specialist

3 weeks ago

Tampa, Florida, United States Midea Full time
Job Summary
Midea America Corp. is a leading home appliance brand, offering a comprehensive selection of products to serve the needs of day-to-day living. As a Technical Support Specialist, you will be responsible for communicating with customers, providing solutions, and managing the full lifecycle of products. You will collaborate with Product Supervisors to plan and manage customer product lines, prepare regional product maps, and organize market analysis. Additionally, you will work with pre-sales and after-sales technicians to plan new products based on market demand, conduct product transformation, and prepare product launch materials. You will also be responsible for refining the selling points of planned products in various regions and supporting the launch of new products through production, research, and sales.

Responsibilities
  • Communicate with customers for daily technical inquiries and provide solutions.
  • Manage the full lifecycle of products, combining development and market changes to plan, launch, upgrade, iterate, and delist products.
  • Collaborate with Product Supervisors to plan and manage customer product lines, prepare regional product maps, and organize market analysis.
  • Work with pre-sales and after-sales technicians to plan new products based on market demand, conduct product transformation, and prepare product launch materials.
  • Refine the selling points of planned products in various regions and support the launch of new products through production, research, and sales.

Requirements
  • Bachelor's Degree, preferably in Mechanical Engineering.
  • 3+ years of customer-facing residential HVAC experience.
  • Strong interpersonal skills with the ability to communicate with technical teams.
  • Strong problem-solving skills and ability to organize/execute a strategy.
  • A proven leader with the ability to influence others at all levels within the organization.
  • Goal-oriented & self-managed.
  • Ability to thrive in a collaborative team environment.
  • Experience identifying opportunities to provide excellent value for the customer.

Midea America Corp. is an equal-opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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