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Office Manager

3 months ago

Louisville, United States Merry Maids Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Job Description
Responsible for overall management of Louisville Merry Maids office, which includes, staffing, training,
operations, sales, and Profit/Loss.
Manage a current staff of 20 growing to 30 within the next 12 months. Sales of this office are expected to exceed
1.0 million dollars annually with the potential to expand significantly.
Responsible for leading office operations by directing the activities of the Office Administrators, Sales, and Quality
Coordinator and 25+ field staff.
Responsibilities
Employee Engagement Staffing, training quality.
Maintain proper staffing levels to achieve customer requests
Quality - Services provided to our clients deliver the best services available Exceed a Quality score of 70+
Sales growth and profits Ability to grow the business effectively and profitably
Manages the coordination of Staffing, production, and sales following policies and procedures.
Manage and direct the development and implementation of all sales/marketing strategies utilized by the
office.
Manages by overseeing branch office functions including phone service standards, clerical services, and
collections.
Develop plans for the efficient use of materials, equipment, and employees.
Review production costs and product quality and modify production and inventory control programs to maintain
and enhance profitable operations.
Prepare timely monthly budget projections and annual budget re-projections.
Evaluates associate performance, making salary recommendations and administering disciplinary actions
consistent with company policy.
Evaluate the quality of service provided to customers and develop procedures to minimize customer
complaints.
Prepares reports. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the
service, sales, and administrative functions.
Directly manage four office staff and up to 25 team members.
Prepares Payroll
Responsible for the overall direction, coordination, and evaluation of these units.
The Louisville location also manages the Jefferson, IN office and staff.
Other assigned duties as they may arise
Knowledge, Skills, and Abilities
Ability to hire and manage staff and have them perform at their best.
Hours are 7:45 AM to 5 PM M-F or when complete, No nights or weekends

Merry Maids of Kentucky

Ability to read, analyze, and interpret general business procedures.
Ability to write reports, business and customer correspondence.
Ability to effectively present information and respond to customer questions.
Ability to read, write, and speak English fluently.
Basic computer skills including Word and Excel.
Ability to perform basic mathematical calculations (addition, subtraction, division, multiplication, percentages).
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret instructions furnished in written, oral, diagram, or schedule format.
At Merry Maids, our team members do so much more than clean clients homes. They build trust and confidence
with our clients.
At Merry Maids, we maintain a working culture that fosters the highest standards of integrity, respect, and
professionalism. The Manager must have strong character and provide them with a unique combination of
independence and support, encouragement, and opportunities for ongoing development and growth.
Benefits:
Merry Maids offers 2 Weeks of Paid Time Off which increases to 4 weeks over time
We offer Medical, Dental, and Vision
Compensation:
This a Location Manager position with compensation that is compensatory to the role and experience.
Minimum Salary for this role is $50,000 and may be more based on experience.
The manager can earn an additional 20% bonus based on performance.
Minimum required experience:
We require the ideal candidate to be a manager for at least 2 years with a recommended manager duration of 5-10 years. More experience is viewed as a benefit.
Must have computer skills
Must have a car and be willing to attend occasional off-site meetings out of state
Must be a Fully In-Charge manager as the owners live out of state
Have a positive attitude and a willingness to please both our clients and team members while delivering sales growth

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