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Seattle, Washington, United States DESC Full timeAbout the RoleWe are seeking a highly skilled Crisis Case Manager to join our Mobile Response Team (MRT) at DESC. As a key member of our team, you will provide critical support to individuals experiencing mental health and substance use crises in our community.Job SummaryThe Crisis Case Manager will respond to crisis calls from our housing sites, conducting...
Crisis Case Manager
3 months ago
Shift: Day (9am - 5:30pm)
Days Off: Sat/Sun
Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION
The Mobile Response Team (MRT) provides 24/7 mental and behavioral health services at Health through Housing (HtH) facilities and targeted Permanent Supportive Housing (PSH) sites across King County. The primary goal of the program is to provide in the moment crisis behavioral health services and time-limited behavioral health case management via mobile intensive response teams for the purpose of assisting individuals in becoming aware of behavioral health and other community service options. The MRT is a mobile interdisciplinary team consisting of certified peer counselors, behavioral health case managers, substance use disorder professionals, mental health professionals and Narcan waivered medical staff.
The case manager will provide services for up to 90 days to assist clients in re-connecting or connecting with care teams and community supports.
MAJOR DUTIES AND RESPONSIBILITIES
- Provide short-term, intensive case management focused on facilitating referrals to community resources and outpatient providers.
- Evaluate psychiatric, substance use, medical, and support needs for clients
- Assist clients with appointment reminders and coordinate transportation to assure best possible connection is made with outpatient providers
- Develop collaborative working relationships with housing programs and community support services
- Develop and maintain cooperative relationships with staff across DESC programs to ensure continuity of care between clinical and housing for clients
- Participate in psychiatric consultation, reflective supervision, shift handoff and team meetings, in-service trainings, and care conferences for clients.
- Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned.
- Maintain clean and healthy environment
- Maintain health, safety, and respect, for all staff and residents and consult with Clinical Supervisor and shelter staff regarding the equitable application of support and services
- Respond to emergent situations using Crisis Prevention Institute (CPI) de-escalation strategies
- Treat all clients and staff with dignity, respect, and positive regard.
- Other duties as assigned.
Living Conditions
Participate in the planning, organizing and facilitating of unit mitigations for clients on your caseload. Unit mitigations are coordinated efforts to support clients with maintaining healthy living conditions. This can include but is not limited to attending care conferences related to unit mitigation, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with Housing staff to ensure proper work orders are filed in a timely manner, participating in cleaning out clients’ units, and documenting barriers to unit mitigation. *More specific details will be found in your program manual*
Requirements:MINIMUM QUALIFICATIONS:
- Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
- Relevant Bachelor’s degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
- Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.
- Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
- Interest and experience in working with adults experiencing homelessness, severe and persistent mental illness, and/or substance use disorders.
- Knowledge of and ability to assess mental health and substance use disorders, and familiarity with psychiatric medications
- Experience or interest in working with clients who are difficult to engage in traditional outpatient programs.
- Ability to remain open and receptive to constructive feedback.
- Bi-cultural or bilingual background preferred.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
- Ability to communicate and work effectively with staff from various backgrounds.
- Commitment to philosophy of harm reduction, housing first, and equity and social justice.
PREFERRED QUALIFICATIONS
Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses (Applicants who meet this qualification are eligible for a higher pay scale)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, stand, walk and go up and down stairs. The employee will be required to bend, stoop, kneel, and reach as well as lifting and/or carrying items weighing up to 40 pounds. The ability to operate computer hardware systems is also required. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
