Crisis Case Manager Position

2 weeks ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
About the Position

Downtown Emergency Service Center (DESC) is seeking a highly motivated and compassionate Crisis Case Manager to join our Mobile Response Team. As a Crisis Case Manager, you will play a critical role in providing crisis intervention and stabilization services to individuals experiencing homelessness, severe and persistent mental illness, and/or substance use disorders.

Key Responsibilities
  • Respond to crisis calls originating from covered housing sites and provide timely outreach services to individuals in crisis.
  • Complete risk assessments, develop safety plans, and coordinate with clients and housing staff to ensure safety.
  • Assess situations quickly and respond appropriately to any type of mental health and/or substance use crisis to ensure the physical and psychological safety of clients.
  • Refer clients to MRT case management for continued support and establish a plan to successfully engage clients in relevant services and other resources.
  • Provide follow-up services aimed at coordinating care with case managers, housing staff, and other support to establish linkage to services for program participants.
Requirements
  • Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
  • Relevant Bachelor's degree in social work, psychology, or related behavioral science, or a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
  • Ability to drive an agency or personal vehicle to conduct agency-related business, with a current Washington State driver's license and insurable driving record.
Preferred Qualifications
  • Eligible for a Licensed AAC credential or any other superseding credential that meets RCW requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
  • Bilingual in Spanish/English (fluent).
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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