Clinical Case Manager

1 month ago

Seattle, Washington, United States Downtown Emergency Service Center Full time

About the Role:

The Downtown Emergency Service Center (DESC) is seeking a skilled Clinical Case Manager to join our Crisis Respite Program team. As a member of our multi-disciplinary team, you will provide ongoing assessment, crisis stabilization, engagement, and short-term case management services to adults experiencing homelessness after a mental health or substance use related crisis.

Key Responsibilities:

  • Provide short-term, intensive case management focused on facilitating referrals to community resources and outpatient providers.
  • Evaluate the psychiatric, substance abuse, and housing needs of clients, and advocate for CRP clients to access the most effective disposition available in the community.
  • Assist clients with appointment reminders and coordinate transportation to assure best possible connection is made with outpatient providers.
  • Monitor clients' prescribed medications daily. Facilitate clients' medication refills as needed.
  • Receive and screen referrals from approved referral sources and coordinate transfer to CRP.
  • Develop collaborative working relationships with approved referral sources such as Harborview Medical Center, Cascade Behavioral Health Hospital, Fairfax Hospital, Western State Hospital, Evaluation and Treatment facilities, mental health diversion court, and others.
  • Develop and maintain cooperative relationships with staff across DESC programs to ensure continuity of care between clinical and shelter programs for clients enrolled in the CRP.
  • Participate in psychiatric consultation, reflective supervision, shift handoff and team meetings, in-service trainings, and care conferences for clients.
  • Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned.
  • Maintain clean and healthy environment in CRP.
  • Enforce shelter rules regarding health, safety, and respect, and consult with Clinical Supervisor and shelter staff regarding the equitable application of shelter rules.
  • Respond to emergent situations using Crisis Prevention Institute (CPI) de-escalation strategies.

Requirements:
  • Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
  • Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties.
  • Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
  • Interest and experience in working with adults experiencing homelessness, severe and persistent mental illness, and/or substance use disorders.
  • Knowledge of and ability to assess mental health and substance use disorders, and familiarity with psychiatric medications.
  • Ability to remain open and receptive to constructive feedback.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Commitment to philosophy of harm reduction, housing first, and equity and social justice.

Preferred Qualifications:
  • Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.
  • Bi-cultural or bilingual background.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, stand, walk and go up and down stairs. The employee will be required to bend, stoop, kneel, and reach as well as lifting and/or carrying items weighing up to 40 pounds. The ability to operate computer hardware systems is also required. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur.

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