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System Coordinator

2 months ago

Cleveland, United States Hospice of the Western Reserve Full time
Job DescriptionJob Description

JOIN US IN MAKING THE MOST OF EVERY DAY

Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work Do you?

JOIN OUR FAMILY

Responsible for organizing field staff schedules, resolving scheduling issues, and coordinating dispatching delivery resources for health and personal care services in a timely and organized manner.


WHAT YOU WILL DO:

  • Refer to schedules for the HWR staff to dispatch care accordingly
  • Arrange or organize schedules for clients and or patients and availability of healthcare personnel that will attend to them (patients) for weekend and afterhours care.
  • Responsible for properly entering client and staff information into Suncoast and updating it on a regular basis.
  • Escalate changes made to support agents so referral sources and or providers can be updated on service delivery times.
  • Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff.
  • Ensure scheduling systems are properly maintained to reflect accuracy of the schedules
  • Show respect for patients/clients by maintaining confidentiality
  • Keep leadership updated as regards to conflicts in schedules

SUCCESS CAPABILITIES:

  • High School Diploma or equivalent required
  • Minimum of 2-4 years’ work experience in a health care capacity
  • Experience in a customer service role or healthcare management position would be an added advantage
  • Familiar with EMR programs and proficient navigating computer programs
  • Exceptional written and verbal communication skills; good interpersonal skills
  • Demonstrated ability to effectively prioritize and utilize time management skills
  • Ability to multi-task and ability to adapt quickly to change to comfortably “change gears at a moment’s notice”
  • Use independent judgment and discretion to maintain “whiteboard”, an overview of who still needs to be helped and removing those that have been dispatched (human inventory system for scheduling)
  • Must be highly organized so all appointments are met in agreed upon time expectations
  • Needs to have a keen eye for detail to avoid scheduling conflicts
  • Ability to work effectively as a member of a team

DETAILS:

  • Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
  • Tuition Assistance
  • Non-exempt role
  • Technology Package
  • Protocols in place for wellbeing during COVID-19

CONDITIONS OF EMPLOYMENT:

  • Compliance to Annual Flu Shot Policy/Covid or ability to provide exemption documentation
  • Ability to provide proof of eligibility to work in the United States.
  • High level of integrity, ethics and professionalism.


NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Hospice of the Western Reserve