Specialist, Quality Systems and Processes

6 months ago

Cleveland, United States CSA Group Full time

Statut d'emploi:

Permanent

Type d'heures:

À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail:

This role will lead or support the development, management and improvements of the technology systems and processes related to the quality management system (QMS), associated process tools and interrelated systems. Specific systems and processes requiring this role’s support include document control systems, audit management systems, quality databases, intranet pages, and non-conformance and corrective action systems. This role will work closely with the Manager, Quality Systems and Processes to understand requirements, develop or redevelop processes, and implement the systems to achieve these processes. They will lead all or a portion of the defined change, in particular changes to technology systems.

Responsibilities:

Understanding the Business

Basic understanding of the TIC industry and the processes required to deliver TIC services

In-depth knowledge of CSA Technology systems and interaction between systems.

Works closely with peers within the Quality Management teams to understand quality systems-related metrics and data

Works closely with colleagues within other functions (Operations, Technical Management) to understand the metrics and data required to demonstrate strong quality risk controls

Working Well with Others

Ability to ask questions to understand system and process requirements and clarify directions.

Ability to recognize social styles and cultural norms and tailor communications accordingly

Ability to effectively lead a group of project stakeholders

Keeps line of communication open among all project stakeholders, tracking deliverables, milestones, and any decisions made regarding requests for change and outstanding items

Escalates to superiors when results, data and information from others are overdue

Occasional access to confidential information such as customer compliance status, audits, names of internal staff who have non-conformances, scores on annual audits

Provides guidance and training to users of systems and processes.

First contact for internal customers with inquiries/issues with processes or systems.

Delivering Results

Leads the development and improvement of the technology systems related to the QMS, including document control systems, audit management systems, quality databases, intranet page, and nonconformance and corrective actions systems

Leads and maintains the internal and external audit program scheduling.

Leads and maintains the coordination of the collection and presentation of QMS data for management and reporting purposes.

Supports the coordination of global QMS communications and change management activities

Accountable for the accuracy and quality of data, information and communication material related to quality systems and processes

Provides options and recommendations to decision-makers, coordinates responses and documents decisions.

Regularly develops improved methods for systems and processes in the delivery of regional and global TIC results.

Concern for Safety

Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions.

Demonstrates safe behaviour and adherence to procedures

Completes all assigned training events

Education and Experience:

2 year Post-secondary education in a field relevant to CSA Group’s core business is required

Min 4 years of experience in data analytics, systems and process design and improvement

Experience with management systems, in particular, ISO Management System Standards and conformity assessment standards (e.g. ISO 17000 series standards) is an asset.

Skills:

Strong project management skills and ability to manage multiple tasks. Project Management experience and certification is an asset.

Excellent written and verbal communication skills and ability to communicate abstract topics to a wide range of audiences

Expert working knowledge of data analytics and presentations

Ability to work independently and in a group setting

High proficiency in Microsoft Office 365 applications, SharePoint, Power Platform, and project management, scheduling, and planning software (e.g. Smartsheet)

Experience with Intelex considered an asset

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