Service Appointment Coordinator

2 weeks ago

Norwalk, United States Garavel Subaru Full time
Job DescriptionJob Description

 


At Garavel Subaru, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. We hire for attitude, and we train for skills.

Dealer Rater of the Year 8 years in a row  

1,700+ Positive Google Reviews

At Garavel, our employees receive:

·       Generous pay program with salary and bonuses

·       Medical and Dental Plans

·       Voluntary Life and Disability Insurance

·       Voluntary AFLAC Supplemental Coverage

·       Weekly pay periods, Friday payday

·       Paid Vacation, Holiday and Sick time

·       401k Plan with Company Match

Job Summary

We are seeking a friendly, organized Appointment Coordinator to join our growing organization. The Appointment Coordinator is responsible for providing information and setting appointments with customers via over the phone, email, or text to schedule service appts. Good work ethic with the willingness to take INITIATIVE is a must. Should sound pleasant on the phone.

Work Schedule - Full-Time non-exempt hourly position Monday - Friday. This position is paid hourly + bonus paid weekly.

Essential Functions

·       Turn inbound service calls for service into appointments

·       Communicate often with service advisors to adjust appointment capacity based off of our current work load

·       Assist with inbound service calls

·       Reply to customers via text/call/email

·       Confirm appointments

·       Calls missed appointments

·       Oversees, records, and updates all customers information and leads in Customer Relationship Management (CRM) tool

·       Work closely with dealership service staff to ensure a smooth transition on all appointments

·       Stays up to date on dealership promotions

·       Call customers for missed Recalls and/or first service appointments

Requirements:

·       Previous work experience in business development center (BDC) or call center experience preferred

·       Extensive phone and CRM database usage

·       Excellent interpersonal communication skills, especially over the phone

·       Self-motivated with the ability to set and achieve targeted sales goals

·       Excellent organizational and time management skills

·       Creativity and high energy.

·       A team player focused on providing excellent customer service.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform the physical duties of the job, including standing and sitting for long periods of time and walking the dealership lot and service floor frequently.

Garavel Subaru is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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