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System Administrator

2 months ago

Bethesda, United States LCG, Inc. Full time
Job DescriptionJob Description

Position Summary: The System Administrator is responsible for managing and maintaining the organization's IT infrastructure, including desktops, servers, networked systems, and security. This role ensures the smooth operation of IT systems, supports end-users, and handles various technical tasks to ensure optimal performance and security compliance.

Essential Responsibilities:

  • Conduct system-level testing of core software images to validate performance according to approved specifications.
  • Manage networked print queues and handle Active Directory (AD) management, including account management, AD group management, Exchange Public Folder management, and Group Policy management.
  • Administer Linux systems, including providing guidance on standard configurations and troubleshooting steps to resolve system and application issues.
  • Administer Linux management solutions (e.g., Puppet).
  • Utilize KACE and JAMF for desktop system management, including antivirus and other security agent endpoint management.
  • Ensure all desktops, laptops, and similar devices comply with federal policies, including encryption using FIPS 140-2 validated encryption.
  • Manage the configuration and deployment of desktop and laptop computers, mobile devices, printers, monitors, portable data storage devices, and other peripherals.
  • Provide security remediation for systems by identifying, tracking, and resolving security vulnerabilities.
  • Ensure systems are fully patched and have current, up-to-date antivirus software installed and configured according to policies.
  • Troubleshoot and fix security vulnerabilities identified by scanning tools and document actions and results in ticketing systems.
  • Identify, diagnose, and remediate malware and other cybersecurity issues, documenting details in ticketing systems.
  • Provide in-person, remote control, over-the-phone, and automated IT support to all computers, peripherals, mobile devices, and workstations.
  • Establish and follow an escalation SOP for all tickets, accurately documenting incidents and resolutions in the IT Service Management System.
  • Develop and maintain troubleshooting and support guides, reviewing them quarterly.
  • Establish and maintain good customer relations with all customers, managers, administrators, vendors, and other service providers.
  • Make technical presentations to customers/peers and create written and graphic materials for end-user communications.
  • Create and maintain SOPs and technical documentation.
  • Provide support for conference rooms and virtual meetings, maintaining infrastructure based on industry best practices.
  • Support virtual conferences using tools such as Cisco WebEx, Microsoft Skype for Business, Microsoft Teams, and Zoom for Government.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • Minimum 3-5 years of experience in system administration or related IT support roles.
  • Proficient in managing Windows and Linux operating systems.
  • Strong knowledge of network administration and Active Directory.
  • Experience with endpoint management tools (e.g., KACE, JAMF).
  • Strong troubleshooting skills and the ability to work under pressure.
  • Excellent communication and customer service skills.
  • Knowledge of cybersecurity principles and practices.
  • Certifications: Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Windows Server, or Linux Professional Institute Certification (LPIC) are preferred.

Compensation and Benefits

The projected compensation range for this position is $86,675 to $120,125 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.