Partnership & Acct Manager

4 weeks ago

Princeton, United States Educational Testing Service (ETS) Full time
Job DescriptionJob DescriptionAbout ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.


The Partnerships and Account Manager will be accountable for revenue plans and targets for their region/product portfolio. The incumbent will be responsible for client relationships and client satisfaction and will work closely with Product Managers to address customer needs, promote additional products and close additional business. The incumbent will provide customer needs input to new product teams.

Business Development

  • Upsells/cross-sells other ETS products effectively and in a timely manner to existing clients
  • Helps manage contract negotiations and agreements, with support from General Counsel and Finance, with associations and partnerships, as needed
  • Develops effective strategies to build brand awareness and gain access to decision makers
  • Works with Product Managers / Marketing teams to develop innovative sales, marketing ideas, and effective pricing strategies
  • Participates in conferences and other business events to represent ETS brand and promote products
  • Generates, qualifies, and nurtures sales leads and build relationships with prospective clients and partners
  • Participates with Product Management and other to respond to RFIs/RFPs that fit the business unit's strategies and directions

Client Management

  • Develops strong working relationships with key decision makers and influencers in multiple departments within institutions, governments and organizations to support use of assigned ETS products
  • Anticipates and responds to client needs (collaborating with Product Managers)
  • Manages client relationships and contractual service level agreements
  • When appropriate, manages monthly billings and follow up on open receivables
  • Develops strategies to attain and improve client satisfaction
  • Understands client goals, find opportunities for growth and make volume projections across their portfolio of clients
  • Represents the program at conferences and other external events
  • Where appropriate, secures contract renewal

#LI-REMOTE

#LI-RD1



  • Possess solid understanding and knowledge of market trends and competition
  • Knowledge of product portfolio and ability to apply that knowledge in a solution approach to customers
  • Ability to navigate complex State and Local Government procurement guidelines
  • Strong Customer Service skills and ability to communicate effectively with a broad range of audiences (internal and external)
  • Ability to work with cross-functional teams to deliver effective responses and product solutions to clients
  • Ability to act and respond quickly to client demands

Education, Certifications, or Special Licenses:

  • Undergraduate degree (or relevant experience) in related fields such as: Business Administration, Marketing or other areas combined with relevant work experience

Relevant Years of Experience Required:

  • 5-7 years of combined experience in a combination of client management, business development, sales, consulting, government relations, or marketing
  • Demonstrable relevance within the industry
  • Proven network of contacts or abilities to generate contacts quickly

Other Requirements (Specialized skill sets, behavioral/technical):

Familiarity with educator licensure systems

ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
  • Generous PTO and vacation time to balance your work and life
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.



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