Caregiver Support Services Program Coordinator

Are you passionate about making a difference in the lives of caregivers and their families? Join our dynamic team at the Chinese American Service League (CASL) as a Caregiver Support Services Program Coordinator

Your Mission:

As the Caregiver Support Services Program Coordinator, you will play a crucial role in administering and managing our Caregiver Support Services Program under the Department of Behavioral Health and Clinical Services. Reporting to the Associate Director of Behavioral Health, you will supervise and direct employees and volunteers, ensuring the effective delivery of services to caregivers and families. This position involves providing direct clinical and supportive services, managing referrals from the City of Chicago Department of Family and Support Services, and collaborating with various CASL program departments to assess and address the comprehensive needs of households.

About CASL:

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.

To hear about:

• CASL's history, watch here
• CASL's future, watch here

Your Impact:

As a Caregiver Support Services Program Coordinator you will:

Key Responsibilities:

• Lead contact for intake calls and referrals from the City of Chicago Department of Family and Support Services (DFSS) and other sources.
• Ensure timely contact with referred caregivers, conducting needs assessments, treatment planning, and follow-up using the DFSS approved Tailored Caregiver Assessment and Referral (TCARE) Assessment.
• Address Social Determinants of Health Needs for caregivers and care recipients, referring them to appropriate internal CASL programs or external resources.
• Develop and maintain community partnerships to connect clients with additional services.
• Provide case management, crisis intervention, community support, and counseling/therapy services.
• Run support groups, Memory Café, Savvy Caregiver, Stress Busting for Family Caregivers, and other evidence-based programs.
• Maintain confidentiality and use Salesforce for data entry and report generation.
• Supervise, train, and coach direct reports to ensure culturally competent service delivery.

• Lead the Caregiver Support Services Program, ensuring compliance with grant work plans and evaluation plans.
• Assign cases, create schedules, and supervise staff, providing constructive feedback.
• Collaborate with other service departments to provide comprehensive service plans.
• Contribute to media campaigns, outreach, and website updates in collaboration with the Development and Marketing team.
• Provide supervision and training for personnel and interns, supporting their clinical and career development.
• Develop and maintain community partner relationships.

• Maintain documentation and provide regular reports on program activities and outcomes.
• Manage day-to-day administrative tasks, including client records and grant activity planning.
• Collaborate on budget preparation and staff development.
• Assist with grant proposals and reporting, and participate in meetings with funders as needed.
• Engage in professional development and maintain program policies and procedures.

Must Haves

To thrive in this role, you should have:

Education/Experience:

• Master’s degree in psychology, social work, public health, human services, or a related field.
• Licensed or eligible to obtain a mental health-related license/certificate in Illinois.
• Two years of experience in social services, counseling, and administrative duties.
• One to two years of experience managing others.

Skills/Knowledge:

• Proficiency in Chinese (Cantonese or Mandarin) or Spanish and English.
• Excellent communication skills and ability to resolve conflicts.
• Strong clinical documentation and record-keeping skills.

Nice to Haves

• License in Social Work/Licensed Professional Counselor or higher credential.

Physical Demands:

• Ability to frequently sit, stand, bend, and walk for extended periods.

Environment and Scheduling:

• Work hours: 8:00 am to 7:00 pm in 8-hour shifts, Monday through Friday, with one rotational Saturday a month.
• Flexibility to work after regular business hours when necessary.
• Delivery of services in home or community-based settings.

Why Choose CASL:

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment: Support staff empowerment through skill development and growth opportunities.

Collaboration: Be part of a workplace that thrives on collaboration and teamwork.

Transformation: Envision and realize transformative changes in people, processes, and policies.

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.

Benefits:

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).

Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.

Join Us and Make a Difference:

Join us at CASL, where together, we create a brighter future for our community.

Thank you for your interest in joining our team Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.