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Bilingual Support Specialist

2 months ago

Chicago, Illinois, United States National Youth Advocate Program Full time
About Us

The National Youth Advocate Program has been dedicated to serving communities and clients since its inception. Our continuous growth enables us to innovate and expand our programs to meet the evolving needs of those we assist.

We provide tailored services for families and individuals across four key areas:
- Prevention/Intervention
- Positive Youth Development
- Out-of-Home Placement
- Reunification/Permanency


Working at NYAP

At NYAP, our core value is to prioritize the well-being of children, youth, and their families. We seek individuals who are passionate about making a positive impact and are eager to support the needs of our communities.

We offer:
- 22 Days Off Each Year Plus 11 Paid Holidays
- Comprehensive Healthcare Benefits for You and Your Family
- Competitive Salaries and Benefits, including a 401(k)
- Summer Hours Off (Half-day Fridays and Work Anniversary Trips)
- Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, and ongoing training opportunities.


Position Title:
Bilingual Support Specialist

Reporting Relationship:
Lead Case Manager

Position Overview:

The Bilingual Support Specialist will collaborate closely with the Case Manager and Lead Case Manager within the reunification program. This role is essential in ensuring that case management services are delivered effectively and promptly to youth.

The specialist is expected to maintain a flexible, organized, and efficient work schedule, with the possibility of extended hours and weekend work.


Key Responsibilities:

The Bilingual Support Specialist will be responsible for:

  • Ensuring youth are accurately enrolled in the internal intake system.
  • Completing and securing an inventory of personal belongings and valuables of youth.
  • Filing and uploading necessary placement documents to the appropriate software.
  • Facilitating regular communication with families, primary caregivers, and sponsors.
  • Coordinating legal service presentations and facilitating attorney-client communications.
  • Providing transportation for clients to various appointments as required.
  • Creating and maintaining client intake files with essential documentation.
  • Assisting with the overall maintenance of records in both physical and electronic formats.
  • Coordinating travel arrangements for staff involved in youth reunification.
  • Ensuring follow-up services are conducted post-reunification.
  • Demonstrating organizational skills and the ability to manage multiple priorities effectively.

Minimum Qualifications:

To be considered for this role, candidates must possess:

  • A High School Diploma; a BA or BS Degree is preferred.
  • A minimum of four years of experience in a professional environment.
  • Bilingual proficiency in English and Spanish.
  • Strong communication skills, both written and verbal.
  • A valid driver's license and reliable transportation.
  • Proficiency in using various technology and software applications.

Additional Skills:

We value:

  • Compassion and support for individuals.
  • A commitment to high-impact work that makes a difference.
  • Excellent customer service and communication abilities.
  • Sensitivity to cultural diversity.
  • Strong organizational and administrative skills.

COVID-19 Considerations:

In alignment with our commitment to community health, NYAP requires all employees to be fully vaccinated against COVID-19, with exemptions available as applicable by law.


Join Us:

If you are passionate about making a difference in the lives of youth and families, we encourage you to explore opportunities with us at NYAP.