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Vice President, Account Management
1 month ago
About Lark
Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team
The Role
Lark is seeking a Vice President, Account Management to join our team. In this role you will manage a small client success team supporting our healthplan clients. You will own the customer relationships, leveraging the client success team to drive strategic partnership and capitalize on expansion opportunities. You will work closely and report to the Chief Growth Officer to ensure customer satisfaction, expansion, and client retention.
What You’ll Do
Oversee the financial performance of the Account Management function, including revenue forecasting, budgeting, and expense control
Boost revenue through strategic contract negotiations, pricing strategies, and efficient account management; collaborate with marketing to enhance revenue via user enrollment and engagement
Act as the executive contact for all clients, ensuring proactive communication, timely responses, and exceptional service delivery
Gather actionable client insights to influence product development and effectively communicate the product roadmap to clients
Establish ambitious and achievable goals and KPIs for the team, monitor performance, and drive accountability
Recruit, onboard, and nurture top talent within the Account Management team, promoting a culture of mentorship, growth, and career advancement
What You’ll Need
Strong understanding of the healthcare industry to include health plans and employer-sponsored health programs
A proven track record of exceeding expansion and renewal targets
Proven experience leading, organizing, and directing multiple teams, with the ability to go deep into the details while serving as player/coach
Ability to work creatively and analytically in a problem-solving environment
Strong leadership acumen with a proven track record of leading teams in the digital health or healthcare industry
Excellent communication, negotiation, and interpersonal skills, with the ability to influence key stakeholders and build strategic partnerships
Willingness to travel 10-20%
Working at Lark
Lark operates as a remote organization, requiring all employees to reside within the United States. The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable.
Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.
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Compensation Range: $172.5K - $234.3K
