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Administrative Assistant

3 months ago

Virginia Beach, United States DBS Staffing Services, Inc. Full time
Job DescriptionJob Description

DBS Staffing Services, Inc. is currently seeking a versatile and detail-oriented individual to join our client's team as an Administrative Assistant / Customer Service Representative. As a family-owned staffing company, we are dedicated to connecting talented individuals with reputable organizations in need of reliable and skilled employees. In this role, you will provide administrative support to various departments while also serving as a point of contact for customer inquiries and concerns.

Responsibilities
  • Respond to and direct phone calls, take messages, and address customer inquiries
  • Provide administrative assistance to various departments, including data entry, filing, and scheduling tasks
  • Accurately and promptly process customer orders, returns, and exchanges
  • Handle customer complaints or issues in a professional and customer-focused manner
  • Be capable of managing the customer service department in the absence of superior management
  • Customer service responsibilities include invoicing, order entry, posting payments to accounts
  • Aptitude in Excel and accounting-related data entry is desired
  • All throughout a versatile individual

Requirements

  • High school diploma or equivalent
  • Previous experience in an administrative role, customer service experience is a plus
  • Excellent communication skills, both written and verbal
  • Strong organizational and multitasking abilities
  • Proficient computer skills, including Microsoft Office Suite
  • Typing speed of 50 wpm +
  • Customer-focused attitude and ability to handle customer inquiries and concerns with professionalism and empathy
  • Detail-oriented and able to maintain accurate records