Sales Manager

2 months ago

Baltimore, United States Study Hotels Full time
Job DescriptionJob Description

The Study at Johns Hopkins is currently seeking a dynamic and self-starting Sales Manager, to manage and create opportunities in major market areas through direct sales solicitation, telephone contact, written communications, and involvement in the community. This position will be responsible for developing and fostering business though a pro-active sales planning, as well as driving guest loyalty by delivering a thoughtful and engaging sales experience.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

  • Acquire and develop new business accounts and prepare sales proposals for clients.
  • Set-up appointments with customers to present our services and products as necessary.
  • Support the hotel’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Identify client needs and establish solutions to address client business problems.
  • Research new potential opportunities within territory; to include referrals within existing customer base.
  • Develop “target accounts” identified within the territory and document progress through account management strategies.
  • Develop business plan and update it monthly to reflect strategies to successfully achieve territory quota.
  • Work closely with Director, Sales & Marketing to ensure proposed rate negotiations meet the financial needs of the hotels.
  • Prepare weekly and monthly reports to reflect current and projected revenue, as well as client activity.
  • Accompany the team on sales calls to potential clients to assist in development of the account.
  • Develop relationships within community to strengthen and expand customer base for sales opportunities.
  • Represent hotel and the company in various events and exhibitions.

Fundamentals

  • Experience: A minimum of 2 years of work experience in Hotel Sales, concentration in business travel or university markets in a full-service property is preferred.
  • Excellent verbal and written interpersonal communication skills are vital to effectively negotiate, influence, persuade and sell.
  • Demonstrated ability to understand customer needs, requirements and translating these into sales solutions.
  • Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
  • Skilled in the use of computer and software programs associated with Sales and Catering, such as Delphi, and hotel property management systems.
  • Strong computer skills utilizing Microsoft Outlook, Word and Excel.
  • Fulfills Manager-on-Duty shifts, as needed.
  • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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