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Client Support Associate

1 month ago

New York, United States Cynosureuse Hospitality Solutions LLC Full time
Job DescriptionJob DescriptionSalary: $26

Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, sales, and brand marketing strategies?

We are one of the top providers of promotional brand marketing services in United States, and we are seeking a Client Support Representative to join our growing team of customer satisfaction devoted professionals


This Entry Level Client Support Representative is primarily focused on providing on-site consulting & brand awareness/sales support to customers during each of our client’s customized promotional marketing campaigns. Supporting the customer satisfaction efforts of each campaign, you will provide general support to customers and analyze their product/service needs.

 

Customer Support Associate Responsibilities:

  • Engage with customers providing personalized assistance and resolving inquiries promptly.
  • Assist customers with product recommendations, order placement, and tracking.
  • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
  • Provide information and updates on products and services.
  • Maintain accurate customer records and ensure data integrity within the CRM system.
  • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
  • Continuously stay updated on competitive trends, products, and industry news to better serve customers.


Requirements:

If you meet the below requirements and are looking to launch your career with a great company that rewards hard work and success, this is the ideal opportunity for you

  • Comfortable interacting and communicating with customers in person.
  • Desire to succeed and willingness to learn from the ground up.
  • Excellent customer service skills with the ability to maintain a professional demeanor at all times regardless of the situation.
  • Demonstrated a heightened sense of urgency in resolving customer issues in order to constantly achieve a positive communication environment with customers.
  • Strong organizational, time management and prioritizing skills to ensure that productivity and quality service level established by the Company are met.
  • Self-motivated with the ability to work effectively in a team environment.
  • Empathetic to customers and the ability to identify and overcome areas of delay that could impede resolving issues within set deadlines and acceptable service guidelines.
  • Previous experience in a customer or client service-related support/associate role is preferred.
  • Study in the areas of marketing, advertising or sales promotion is an asset.

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