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Client Support Specialist

2 months ago

New York, New York, United States Impact Collective Full time
CUSTOMER SERVICE ASSOCIATE

We are seeking a committed Customer Service Associate to enhance our client support efforts at Impact Collective. In this role, you will play a crucial part in addressing customer inquiries, resolving challenges, and ensuring meticulous record-keeping.

Key Responsibilities:

  • Work collaboratively with the customer service team to fulfill various tasks
  • Oversee activities related to customer accounts
  • Guarantee precise data entry and documentation
  • Examine documents for accuracy
  • Assist in the development of training resources
  • Perform analysis and compile reports on team performance
  • Support customers with inquiries and problem resolution

Essential Qualifications and Skills:

  • Capacity to adhere to instructions
  • Strong collaborator
  • Proficient in Microsoft Office Suite
  • Exceptional verbal and written communication skills
  • Detail-oriented with a focus on efficiency
  • Professional appearance is expected
  • Leadership qualities
  • Strong organizational and multitasking capabilities

If you are interested in the role of Customer Service Associate, we encourage you to submit your resume. We are looking for candidates with flexible scheduling availability.