Current jobs related to Client Services and Support Associate - York, Pennsylvania - Pennsylvania Automotive Association

  • Client Support Specialist

    2 months ago

    York, Pennsylvania, United States SMG Full time

    About SMG:At SMG, we pride ourselves on delivering outstanding client support, distinguishing ourselves in the business consulting sector. Our commitment to excellence ensures that we consistently exceed expectations, fostering strong relationships with our clients.Role Overview:As a Customer Service Representative, you will play a vital role in our mission...

  • Client Service Representative

    2 weeks ago

    York, Pennsylvania, United States VCA Animal Hospitals Full time

    About the RoleWe are seeking an experienced Client Service Representative to join our team at VCA White Rose Animal Hospital. As the face of our practice, you will be responsible for building and maintaining customer trust and confidence in our abilities.Key ResponsibilitiesProvide exceptional customer service, including greeting visitors, answering...

  • PT Service Associate

    1 week ago

    York, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Service Associate will provide exceptional customer service and support to our customers and team members in a fast-paced retail environment. Key responsibilities include bagging items at checkout, restocking returns, retrieving carts from the parking lot, and maintaining a clean and organized store environment.Key Responsibilities* Provide...

  • Associate Operations Support Specialist

    1 month ago

    York, Pennsylvania, United States Glatfelter Insurance Group Full time

    About the PositionGlatfelter Insurance Group is seeking a highly organized and detail-oriented Associate Operations Support Specialist to join our team. In this role, you will be responsible for providing operational support and administrative functions to our organization and external distribution network.Key ResponsibilitiesProcess and distribute incoming...

  • Family Support Associate

    1 month ago

    York, Pennsylvania, United States Children's Aid Society Full time

    Job OpportunityChildren's Aid Society is seeking a dedicated and compassionate Family Support Associate to work with and care for children in our Crisis Nursery / Respite Care Center every other Saturday night.Key Responsibilities:Provide primary physical, emotional, and social needs care for childrenDevelop and lead children's play group activities while...

  • Customer Service Associate

    2 weeks ago

    York, Pennsylvania, United States Menasha Corporation Full time

    About Menasha CorporationMenasha Corporation is a leading provider of packaging and supply chain solutions, with a rich history dating back to 1849. Our company consists of two businesses, Menasha Packaging and ORBIS Corporation, which offer a wide range of products and services to major global companies.The OpportunityWe are seeking a highly skilled and...

  • Customer Service Associate

    2 weeks ago

    York, Pennsylvania, United States The GIANT Full time

    Job SummaryThe GIANT Company is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and performing various tasks to ensure a positive shopping experience for our customers.Key Responsibilities* Provide...

  • Family Support Worker

    4 weeks ago

    York, Pennsylvania, United States Children's Aid Society Full time

    {"h1": "Job Title: Family / Child Support Associate", "h2": "Job Summary", "p": "We are seeking a dedicated and compassionate Family / Child Support Associate to provide care and support to children in our Crisis Nursery / Respite Care Center. As a key member of our team, you will play a vital role in ensuring the physical, emotional, and social well-being...

  • Server Support Associate

    2 weeks ago

    York, Pennsylvania, United States Outback Steakhouse Full time

    As a Server Support team member at Outback Steakhouse, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests. Your key responsibilities will include running entrees, appetizers, desserts, and beverages to tables with the Outback spirit, making timely and anticipatory decisions to meet...

  • Family Support Associate

    2 weeks ago

    York, Pennsylvania, United States Children's Aid Society Full time

    Job OpportunityWe are seeking a dedicated and compassionate Family / Child Support Associate to join our team at the Children's Aid Society.Job Summary:The successful candidate will provide primary care and support to children in our Crisis Nursery / Respite Care Center every other Saturday night.Key Responsibilities:Provide physical, emotional, and social...

  • Facilities Maintenance Associate

    2 weeks ago

    York, Pennsylvania, United States GDI Services Inc US Full time

    Job SummaryGDI Services, Inc. is seeking a highly motivated and detail-oriented Facilities Maintenance Associate to join our team in York, PA.This is a full-time opportunity with a competitive hourly rate of $15.00.Key Responsibilities:Clean and maintain restrooms, break areas, and officesSweep, mop, and vacuum floorsEmpty trash and recyclablesPerform other...

  • Assistant Director of Dining Services

    1 month ago

    York, Pennsylvania, United States Compass Group, North America Full time

    Job SummaryWe are seeking an experienced Assistant Director of Dining Services to join our team at Compass Group, North America. As a key member of our food service operations team, you will be responsible for managing the day-to-day operations of our dining hall, including leading a team of associates, managing client relationships, and supporting financial...

  • Dining Services Support

    1 month ago

    York, Pennsylvania, United States SpiriTrust Lutheran Full time

    Job OpportunitySpiriTrust Lutheran is a leading provider of senior living services in southcentral Pennsylvania, offering a range of care options including residential living, assisted living, and nursing and rehabilitation services.We are seeking an Occasional Dining Services Assistant to support our dining services team at The Village at Kelly Drive. This...

  • Pharmacy Associate

    5 days ago

    York, Pennsylvania, United States The GIANT Full time

    Job SummaryThe GIANT Company is seeking a Pharmacy Associate - Customer Service Representative to join our team. As a Pharmacy Associate, you will play a vital role in providing exceptional customer service and support to our customers. Key ResponsibilitiesProvide prompt and courteous service to customers at the counter and over the phone.Verify...

  • Food Service Operations Director

    4 weeks ago

    York, Pennsylvania, United States Compass Group, North America Full time

    Job SummaryChartwells Higher Education is seeking a highly motivated and experienced professional to fill the role of Dining Services Director at York College of Pennsylvania. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the residential dining hall, retail dining, and catering services on campus.Key...

  • Clinical Specialist

    2 months ago

    York, Pennsylvania, United States AIMED Human Services Full time

    {"title": "Clinical Specialist", "description": "Job SummaryAIMED Human Services is seeking a highly skilled Clinical Specialist to join our team. As a Clinical Specialist, you will work directly with participants and their teams to develop and implement behavior support plans, ensuring optimal growth and dignity for individuals with intellectual and...

  • Senior Underwriter for Brokerage Services

    4 weeks ago

    York, Pennsylvania, United States Glatfelter Insurance Group. Full time

    Job SummaryGlatfelter Insurance Group is seeking a seasoned Senior Underwriter to join our Brokerage Services division. As a key member of our team, you will be responsible for independently qualifying and pricing new and renewal business, while developing strong relationships with wholesale brokers and clients to drive business growth.Key...

  • Cashier & Front End Services Associate

    2 weeks ago

    York, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Services Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in ensuring our customers have a positive shopping experience.Key ResponsibilitiesProvide exceptional customer service, greeting and thanking customers with a...

  • Financial Analyst Associate

    4 weeks ago

    York, Pennsylvania, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Associate Financial Analyst to join our team at York College of Pennsylvania. As a key member of our financial team, you will be responsible for providing financial analysis and reporting, managing the POS system, and maintaining client and employee relations.Key ResponsibilitiesMaintain accurate...

  • Sales Associate

    2 weeks ago

    York, Pennsylvania, United States Lovesac Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Lovesac. As a Sales Associate, you will be responsible for providing exceptional customer service, demonstrating our products, and meeting sales goals.Key Responsibilities:Provide outstanding customer service, greeting and acknowledging every...

Client Services and Support Associate

2 months ago

York, Pennsylvania, United States Pennsylvania Automotive Association Full time

Position Overview - Administrative Support & COBRA Specialist

The Pennsylvania Automotive Association has proudly served the automotive industry for over a century, offering a range of essential services to franchised new car and truck dealers throughout Pennsylvania. Our commitment to exceptional customer service is reflected in our diverse family of companies.

One of our key divisions, the PA Automotive Association Insurance Agency (PAAIA), manages several exclusive association/trust products available solely to our members, including dental, vision, and life insurance coverages. Additionally, we provide comprehensive Third Party Administration (TPA) services to our insurance members, which encompass consolidated billing, full enrollment responsibilities, in-house COBRA operations, and carrier remittance/reconciliation functions. We effectively manage complete employee benefit packages, primarily focusing on health insurance, for over 550 dealerships across Pennsylvania.

Key Benefits:

  • Comprehensive health, life, dental, and vision insurance options
  • Short-term and long-term disability coverage
  • Robust 401(k) plan featuring a 3% safe harbor employer contribution, with potential additional employer matching up to 6%
  • Annual holiday bonus program
  • Flexible Spending Accounts (FSA)
  • Educational reimbursement opportunities
  • Generous Paid Time Off (PTO)
  • Paid holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas

Core Responsibilities:

  • COBRA Specialist Duties: Act as the primary contact for all COBRA-related tasks, including the preparation and distribution of notices, forms, and correspondence, as well as payment processing.
    • Monitor and manage daily correspondence, including COBRA invoicing and billing activities.
    • Provide exceptional customer service to COBRA members and their beneficiaries.
    • Conduct audit and reconciliation reports, collaborating closely with the Accounting Department for various financial reconciliations.
  • Sales Support & Administrative Functions: Serve as a vital support resource for assigned Regional Managers (Sales/Account Management), ensuring timely and high-quality proposals, processing of sold and renewal cases, and implementation of new clients.
    • Prepare and gather all necessary documentation for case submissions, working collaboratively with internal and external stakeholders.
    • Maintain familiarity with benefits summaries, plan rates, and applicable data requirements.
    • Utilize quoting portals and manage quote tracking and reporting.
  • CRM System Management: Engage daily with our insurance system to process enrollments, coverage assignments, and necessary changes.
    • Handle full-time enrollment responsibilities for various dealer groups.
    • Manage new member additions, coverage assignments, and demographic changes.
  • Payment Processing: Oversee daily incoming invoice payments from dealer members and COBRA beneficiaries, along with online bank deposits.
    • Conduct daily auditing processes, generating reports and performing reconciliations prior to end-of-day deposits.
  • Customer Service and Sales Support: Address incoming claims calls and emails from dealership clients and associated members.
    • Assist with priority enrollments, ID numbers, and billing inquiries.
    • Collaborate closely with Regional Managers on account transitions and system implementations.

Qualifications:

  • Proven experience and comprehensive understanding of COBRA timeframes and responsibilities.
  • Diverse background in Customer Resource Management (CRM) Systems.
  • A minimum of 5 years of experience in a similar role or industry.
  • Thorough knowledge of employee benefits and claims processes, particularly in health, dental, vision, and life insurance.
  • Excellent communication skills and attention to detail are essential.
  • Team-oriented mindset with strong organizational and computer skills.
  • Self-starter with the ability to manage multiple tasks effectively.
  • Proficient in MS Excel, data entry, benefits administration, and vendor management.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.