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Client Support Specialist

2 months ago

New York, New York, United States Impact Collective Full time
CUSTOMER SERVICE ASSOCIATE

Impact Collective is seeking a committed Customer Service Associate to enhance our client support operations. In this role, you will be tasked with addressing customer inquiries, troubleshooting issues, and ensuring meticulous record-keeping.

Key Responsibilities:

  • Work collaboratively with the customer service department to fulfill objectives
  • Oversee tasks related to customer profiles
  • Guarantee precise data entry and documentation practices
  • Examine documents for accuracy
  • Assist in the development of training resources
  • Perform analysis and compile reports on departmental performance
  • Provide assistance to customers regarding inquiries and problem resolution

Essential Qualifications and Skills:

  • Capability to adhere to guidelines
  • Strong collaborative spirit
  • Proficient in Microsoft Office Suite
  • Exceptional verbal and written communication abilities
  • Detail-oriented with a focus on efficiency
  • Professional appearance is expected
  • Leadership potential
  • Strong organizational and multitasking capabilities

If you are interested in a position as a Customer Service Associate, we encourage you to submit your resume. We are looking for candidates who can offer flexible scheduling options.