Chief Operating Officer

JOB SUMMARY

The Chief Operating Officer (COO) is a member of the Bank’s Executive Committee and will report directly to the President and CEO. The COO will be the Bank’s primary technological leader and will be responsible for the executive oversight and direction of the Bank’s deposit and systems operations, all client-facing technology, Information Technology, and Compliance. They will supervise the respective managers/directors over these areas. The COO must possess expert-level knowledge of strategic and operational planning in the areas of traditional deposit services, electronic banking treasury management products, core system functionality and online and mobile banking services. The COO Must have sufficient network and application management knowledge to directly supervise the Director of Information Technology.

JOB SPECIFICATIONS

Applicant must qualify under the following specifications:

Education: Bachelor’s degree or equivalent experience in banking. Additional consideration for earning Master of Business Administration

Experience: Minimum of 10 years of Senior or Executive Leadership experience in system and branch operations, operational risk management, digital banking, and information technology with at least 7 years of supervisory experience.

WORK CONTEXT

Ability to concentrate and focus on critical functions and demonstrate the ability to prioritize and delegate accordingly. May require interaction with clients and co-workers in sometimes difficult circumstances requiring patience. Requires being detail oriented and responsible for work outcomes and results. Requires working in a stationary position for long periods and traveling to other departments and locations, as needed. Requires contact with others by making visits to branch locations for face-to-face discussions, telephone conversations, and use of electronic mail. Requires involvement in community functions. Requires completion of assigned on-line training courses with a passing percentage. Professional environment requiring appropriate professional demeanor and attire. Work is performed indoors in environmentally controlled conditions.

ESSENTIAL FUNCTIONS

• Contributes to the development of the Bank’s strategic and operating plans relating to the areas of immediate oversight.
• Participates in all Board of Directors meetings, strategic planning, and budgeting sessions.
• Responsible for all board reporting related to areas of immediate oversight.
• Responsible to be a leader and role model to staff by leading by example and communicating clearly and professionally.
• Maintains a strong commitment to individual, team and organizational accountability.
• Responsibility to create annual operating plans for direct reports and establish expectations for the plans of indirect reports.
• Works directly with the staff Technology workgroup, other department managers and the Director of Information Technology to assess and execute the approved technology strategic plan and budget.
• Responsible for evaluating all processes and seeking opportunities to create efficiency and sustainability for a growing financial institution.
• Responsible to ensure the respective areas of reporting have system knowledge and expertise sufficient to be a resource to all managers.
• Attending industry-related conferences as requested by the CEO.
• Primary risk management officer over areas of immediate oversight
• Works closely with the Bank’s Compliance Officer to ensure appropriate compliance with all applicable rules and regulations.
• Keeps abreast of new developments in the areas of all digital banking, online security, and other areas to foster efficiency, frictionless customer experience and appropriate risk management.
• In conjunction with the Director of Operations and Director of Information Technology, Reviews and recommends appropriate amendments to the Bank’s operations, treasury management and information technology policies to the Board of Directors.
• Manages, counsels with, and assists in the training and development of department staff through their respective supervisors.
• Other duties as assigned to meet the organization’s changing strategic objectives.

DEPARTMENT OVERSIGHT

• Operations – The Director of Operations will report to the COO. This position oversees the Bank’s Business Resources Department, Operations Support and Branch Operations. The COO will be responsible to ensure the Directors of Operations maintains a strong and operation culture in the areas of ACH processing, wire process and procedures, Regulation E disputes, mobile deposit activity and all customer service inquiries fielded by the Bank’s telephone center.
• Information Technology – The Director of Information Technology will report to the COO. The COO will be responsible for establishing operating and risk management expectations in the areas of information security, network management and oversight of all outsourced managed providers. The Director of IT is responsible for the Bank’s technology plan and budget.
• Document Imaging Administrator – The Document Imaging Administrator will report to the COO. This position will work closely with Operations, Lending and IT and is the primary administrator of the Bank’s non-core systems.
• Compliance - The Bank’s Compliance Officer will report to the COO. The Compliance Officer has direct responsibility to ensure the Bank maintains a strong compliance program, encompassing all consumer compliance and the Bank Secrecy Act. The Compliance Officer also acts as the Bank’s independent audit liaison, with a reporting dotted line to the Board Audit Committee.

RELATIONSHIPS

• Responsible to the CEO for the fulfillment of functions and responsibilities
• Interacts with the CEO and Executive Committee: sharing ideas, information, and opportunities.
• Interacts with all departments of the Bank, specifically, Operations Support, Business Resources, Information Technology, and Compliance.
• Interacts with bank regulators and internal and external auditors.

COMMITTEE RESPONSIBILITIES

• Executive Committee – Executive Committee consists of the President/CEO, Chief Financial Officer, Chief Credit Officers, Chief Banking Officer, and the Chief Operating Officer. The committee meets no less than monthly to collaborate on ongoing operational and strategic issues.
• Information Security and Technology Steering Committee: This committee is chaired by an outside Board Member. The Director of IT has a dotted line to this committee to oversee the split role of Information Security Officer. The committee is responsible for reviewing the ongoing information security reporting that is reported to the Board of Directors and provides preliminary approval of technology strategic plan and budget.
• Risk Management Committee: This committee is comprised solely of executive and senior management staff and provides oversight of the entire risk management plan for the Bank.

CORE BEHAVIORS for DELIVERING ON THE PROMISE

• Be Genuine. Conduct yourself in a consistent, honest, and compassionate manner at all times.
• Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
• Influence. Be an active player in participating, building, and contributing to service.
• Continuous Learning. Commit to gaining knowledge, skills, and experience on an ongoing basis to better serve the client, increase personal satisfaction and improve the Bank.
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
• Problem Solving. Bring a creative, problem-solving mentality to every situation. Seek alternatives, take initiative, and assume responsibility for your actions.
• Communication. Keep others informed and up to date. Actively listen and learn from each other.
• Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

DEMONSTRATED SKILLS

• Executive level leadership
• Extensive knowledge of banking regulations and compliance issues
• Extensive knowledge of system operations
• Ability to become familiar with areas of the Bank’s expertise as well as its limitations and create processes for improvement when needed.
• Familiarity and experience with all treasury management services and their applicability through online and mobile banking
• Ability to maintain confidentiality.
• Ability to train, mentor and supervise department management and personnel.
• Competency in communication with co-workers with tact and diplomacy
• Proficiency in Office 365 and all related applications. Specifically: Office Suite, Teams, SharePoint.
• Ability to communicate orally in an effective manner.
• Ability to compose professional correspondence and documents.
• Competency in face-to-face contact, providing exemplary service.
• Ability to tolerate high levels of stress.
• Ability to interpret bank policies and procedures.
• Ability to organize, prioritize, and delegate when appropriate.
• Ability to work with others in a cooperative manner that supports a team environment.
• Ability to lift up to 30 pounds if necessary.
• Ability to work hours required to fulfill job expectations.