Director of Front Office Operations

5 days ago


Eugene, Oregon, United States Real Hospitality Group Full time
Job Description

Job Title: Director of Front Office Operations

Job Summary:

We are seeking a highly experienced and skilled Director of Front Office Operations to join our team at Real Hospitality Group. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of the front office, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities:

  • Front Office Operations: Direct and administer all front office operations, including guest service, registration, room inventory, and availability.
  • Associate Performance: Monitor and develop associate performance, providing supervision, professional development, and recognition and reward.
  • Service and Satisfaction Trends: Monitor and assess service and satisfaction trends, evaluating and addressing issues to make improvements.
  • Marketing and Up-Selling: Initiate and implement marketing and up-selling techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
  • Corporate Marketing Programs: Implement and monitor all corporate marketing programs.
  • Associate Knowledge: Ensure associates have current knowledge of hotel products, services, facilities, events, pricing, and policies.
  • Daily Reports: Run and complete daily reports, analyzing data and making decisions based on data.
  • Guest Issues: Resolve guest issues and concerns to guest satisfaction.
  • Recruitment and Training: Recruit, interview, and train associates.
  • Emergency Response: Participate in the Property Manager on Duty program and be certified to respond to emergencies.

Requirements:

  • Education: Bachelor's degree in Business or Hospitality Management.
  • Experience: At least 5 years of progressive front office management experience in a 500+ room hotel with meeting space.
  • Skills: Mathematical skills to interpret financial information and prepare budgets, ability to analyze and interpret established policies, and understanding of government regulations covering business operation.
  • Personal Qualities: Ability to deal with the general public, customers, associates, union, and government officials with tact and courtesy, plan and organize the work of others, change activity frequently, and cope with interruptions.

Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, and hearing.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered 'inside' if the worker spends approximately 75% or more of the time inside.



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