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Vice President of Operations

2 months ago

Eugene, Oregon, United States LTD Lane Transit District Full time
Job Overview

GENERAL SUMMARY

The Chief Operations Officer (COO) is tasked with the comprehensive management of all operational sectors, which encompass Transit Operations, Fleet Management, Facilities Management, Customer Service, and Specialized Services. The COO ensures that safety protocols, compliance measures, and organizational objectives are effectively upheld to deliver efficient transit services. This role involves providing strategic leadership and direction to the Operations Division.

KEY RESPONSIBILITIES

  1. Execute the primary responsibilities associated with the position.
  2. Supervise the provision of transit services, ensuring that Operations Division personnel align with agency goals concerning service reliability, cost-effectiveness, safety, ongoing improvement, and customer satisfaction.
  3. Ensure that transit services are delivered in a manner that guarantees an outstanding customer experience, adheres to legal standards, and optimizes service delivery methods to enhance community value.
  4. Lead the development of the Operations budget, oversee financial performance, and engage in strategic capital planning to maintain high performance standards.
  5. Collaborate with union representatives to address issues promptly. Negotiate labor contracts and agreements as necessary.
  6. Manage Operations responses to grievances, complaints, legal actions, and arbitrations as required, representing the department in hearings and arbitrations when necessary.
  7. Prepare recommendations and presentations for Executive Management and the Board of Directors.
  8. Oversee the work of assigned staff, including task assignments, performance reviews, and coaching.
  9. Perform additional duties as assigned.

SUPERVISORY DUTIES

  • Responsible for managing and evaluating the performance of an organizational unit, including assessing program objectives and effectiveness, establishing broad organizational goals, and adjusting staffing assignments as needed.

FISCAL ACCOUNTABILITY

  • This position carries fiscal responsibility for assigned divisions and/or the entire organization. It ensures that connections between division and agency-wide budgets, funding limitations, and service levels are maintained to meet specific goals. Progress towards fiscal objectives is monitored, and plans are adjusted as necessary.

MINIMUM QUALIFICATIONS

Education and Experience

  • A Bachelor's degree in Business, Transportation, or a related field from an accredited institution.
  • A minimum of seven (7) to nine (9) years of relevant experience in a transportation setting with increasing responsibilities.
  • An equivalent combination of education, training, and experience that provides the necessary skills and knowledge may be considered.

Required Licenses or Certifications

  • Valid Driver's License.

COMPETENCIES FOR SUCCESS

Knowledge of:

  • Various transportation modes, including transit and paratransit operations.
  • Contract management and quality assurance.
  • Financial management, budgeting, and staffing requirements.
  • Labor agreements and regulatory compliance.
  • Principles of employee supervision and budget administration.
  • Modern office practices and technology.

Skills in:

  • Interpersonal relations to foster effective working relationships.
  • Leadership and management capabilities.
  • Critical and strategic thinking.
  • Project management and communication.
  • Attention to detail and analytical skills.

Ability to:

  • Meet deadlines and maintain confidentiality.
  • Engage with senior management and external stakeholders effectively.
  • Develop and implement policies and procedures.
  • Analyze situations and make informed decisions.
  • Prepare comprehensive reports and documentation.

WORKING CONDITIONS

  • This role requires working in both an office environment and field settings as necessary, with occasional requirements for evening or weekend work.

COMPENSATION

This is a full-time, exempt position eligible for a comprehensive benefits package. The salary range is competitive and commensurate with experience.

APPLICATION PROCESS

Interested candidates are encouraged to submit their resume and complete the required application process through the company's website. This position remains open until filled.

LTD Lane Transit District is an Equal Employment Opportunity Employer.