Referral Services Administrative Specialist

1 month ago

Bend, United States Partners In Care Full time
Job DescriptionJob DescriptionWho We Are:
Partners In Care, an independent 5013 nonprofit, is the largest and oldest provider of home health, palliative care, and hospice services in Central Oregon. Our dedicated team of over 200 employees and approximately 150 local volunteers serves patients and families across a 10,000-square-mile area, including Deschutes, Crook, and Jefferson counties. With a culture of kindness, respect, and learning, we value diversity and prioritize the well-being of our employees, volunteers, patients, and families.

Why Work for Us?
Partners In Care is a leading hospice provider committed to delivering compassionate, patient-centered care. With a rich history of serving our community, we prioritize excellence, empathy, and collaboration. Our interdisciplinary team works together to enhance the lives of patients and their families during challenging times.

Compensation: $21.00-$28.00 (DOE).
Location: Bend, Oregon.
Schedule: Full-time, Monday- Friday, 8 am-5 pm.

What You Get To Do:
  • Assists with all incoming calls and takes referrals.
  • Triages incoming calls to determine services needed and/or refer to other PIC programs/MDs as needed.
  • Processes ROC upon hospital discharge.
  • Registers new patients using electronic medical records (EMR).
  • Enters new referrals into patient charts in EMR.
  • Requests all needed information from referral sources.
  • Processes and coordinates palliative care referrals.
  • Coordinates with Summit oncology, PCMD/FNP, Palliative Care, and Transitions teams.
  • Checks Medicare insurance for all hospice referrals.
  • Checks Medicaid eligibility for hospice.
  • Verifies new referring physician licensure and NPI numbers, enters into Electronic Medical Record (EMR)
  • Enters new referring/attending physicians into Electronic Medical Record (EMR)
  • Follows up on all orders and records requests as needed.
  • Provides clinical intake support and backup, as needed; enters medications; pre-admits phone calls to patients/family; requests orders, requests CTIs.
Required Skills & Qualifications:
  • Medical terminology skills preferred.
  • Ability to deal tactfully with customers and the community.
  • Demonstrates excellent public relations skills.
  • Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
  • 2-3 years experience in health care or related field preferred.
  • Proficient in MS Office, Outlook, Word, Excel, etc.
  • Ability to pass a background test, drug screen, and TB test.
  • For those working in the field, current automobile insurance, a valid Oregon drivers license, and reliable transportation are required.
Company Perks:
  • Two medical, dental, and vision plans; insurance starts on the 1st of the month following the hire date
  • Generous Paid time off.
  • $25,000 life insurance policy.
  • Short and long-term disability.
  • 403b retirement savings with employer match, no vesting required
  • Employee Assistance Program
  • Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.
  • Working for Partners In Care, a community-based nonprofit organization, may make you eligible for the Public Service Loan Forgiveness Program.

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