Assistant Branch Manager

3 months ago

Hampton, United States The Old Point National Bank Full time
Job DescriptionJob Description

At Old Point, we value our employees and empower them to make a difference. We are seeking self-motivated individual that is passionate about developing personalized relationships with our customers and coaching employees for success. The Assistant Branch Managers on the Support Staff provide their knowledge and commitment to excellent customer service at different branch locations as needed.

Essential Functions:
Manages the day-to-day operations of the branch.
Provides quality customer service to develop new business and maintain existing relationships.
Manages, develops and coaches staff for success.
Assists with the processing and approval of consumer and small business loans.
Performs platform/customer services duties as needed.
Actively involved in and represents OPNB at designated community functions and events. Uses opportunities wisely to promote the bank and to develop new business.
Adheres to SAFE Act requirements when acting as an (MLO) mortgage loan originator.
Handles sensitive and confidential information with discretion; strict adherence to established policy and procedures, and thorough knowledge and understanding of branch operational procedures to maintain branch security.
Utilizes appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic and professional backgrounds, and persons of all ages and lifestyle preferences.
Drives efficient and accurate service delivery through solid coaching, communication, and performance management practices
Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.
Performs other duties as assigned.

Position Requirements (Knowledge/Skills/Abilities)
Knowledge of financial institution regulations, compliance rules, and policies and procedures.
Comprehensive knowledge and understanding of branch operation methods, systems, policies, and procedures. Intermediate knowledge of MS Word, Excel and Outlook with the ability to learn job-specific software applications.
Skill in being aware of, controlling, and expressing one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
Skill in adopting technological advancements and facilitating into current and future responsibilities
Skill in understanding what motivates people and using that to encourage productivity.
Skill in systems thinking - understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints.
Ability to handle sensitive and confidential information with discretion.
Ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.
Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).
Ability to proactively complete tasks, recognize and solve problems, improve processes, enhance products, and/or extend services within assigned range of authority
Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals and performance objectives.
Ability to exhibit sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles; takes calculated risks within bank tolerance to accomplish goals
Ability to energize and alert groups to the need for specific changes in the way things are done.
Maintains registration with the federal registry system (NMLS) and maintain a status in good standing under the SAFE ACT requirements, which includes maintaining the unique identifier number if acting as an (MLO).
Possesses the drive to work towards a standard of excellence.

Education/Experience:
High School Diploma or GED
Minimum 2 years of retail branch financial institution experience.
Successful working experience in a lead, mentor or supervisory role.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

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