Service Manager

4 weeks ago


Houston, United States HTX Material Handling Full time
Job DescriptionJob DescriptionSalary:

The Service Manager combines good administrative, customer, and internal coaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for tremendous flexibility, good decision-making and above all good judgment and common sense.


Daily Duties for Service Manager


  1. Manages monthly parts/shop supplies budget.  Cost of maintenance not to exceed 10% of rental revenue.
  2. Equipment deadline not to exceed 1% of investment at any time.  Preventative maintenance program on fleet followed per procedure (when and how to service) and reviewed with branch manager a minimum of once a month.
  3. Reviews maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc.  PM). Equipment listed for over 90 days since last P.M. is not to exceed 30% of inventory.  Equipment listed for over 180 days since last P.M. is not to exceed 0% of inventory.  Status is to be reviewed with the branch manager on a monthly basis.
  4. Establishes and maintains service records (either electronic or manual) for all equipment within the rental fleet.  100% of all assets with acquisition cost >$5000.00 are to have documented maintenance history records.
  5. 100% of all recoverable warranty claims to be processed and recovered in a timely manner.
  6. 100% of all work orders to be completed and entered into the system on a daily basis.
  7. 100% of all estimates for suspected customer damage to be completed within 48 hours of identification.
    1. Customer to be invoiced immediately upon approval of Rental Manager 
  8. 100% of all field service calls to be logged and tracked:
  9. No more than 2 hours elapsed from time of customer call to time of mechanic on site.
  10. Customer to be notified at completion of repair.
  11. Operator’s manuals to be sent with 100% of required machines.
  12. 100% of all applicable “rental ready” machines to have current:
  1. ANSI inspection
  2. Department of Transportation (DOT) inspection
  3. Crane Certification
  4. Manufacturer required safety modifications
  5. Check-in/Check-out sheet
  6. 100% of units in the yard have quality control service tags attached.
  7. Shop area to be maintained to OSHA required standards at all times.
  8. Mechanic overtime not to exceed 10% of regular time.
  9.  At all times, no less than 80% of all units in the yard are on the ready line.
  10. 100% of management requests, special assignments or projects to be completed within the specified time.
  11. Other responsibilities:


Administrative:

  • Sets priorities within the shop for all mechanics, and equipment repair to maximize fleet utilization and employee productivity. 
  • Orders and receives spare parts, maintaining adequate inventory levels.  
  • Allocates parts expense and shop labor to machines through a work order system. 
  • Trains mechanics directly, and routinely schedules manufacturers technical training for individual team member skill enhancement. 
  • Sets up and maintains a supply of “shop tools” for all service personnel use.
  • Strong administrative and relationship skills to keep all repair tasks flowing in a timely manner while documenting parts and labor costs.
  • Identify other service shops for potential “outsourcing” repair of rental equipment. 


Customer Relations:

  • Handles customer service calls for equipment failures, taking appropriate and prompt action. 
  • Consults with the Rental Manager, deciding whether to repair or exchange rental equipment on the job-site. 
  • Involved in some customer training concerning daily maintenance and safe operation of equipment.
  • Notify the customer’s outside sales rep. before billing for damages. 


Technical:

  • Establish maintenance and repair standards for each piece of rental equipment. 
  • Has specific brand training on fleet equipment.
  • Must be able to teach other mechanics how to maintain and repair equipment.


Position Profile:


  • Dominate Skills Required

Candidates must have great people skills, enthusiastic personality, a proven communicator, and ability to teach mechanical techniques.  Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs.  Mechanical aptitude is required in this position.  


  • Technical Requirements
  • A working knowledge of the industry.
  • Factory training from Linde and Kion


BENEFITS

HTX Material Handling offers employees 100% paid Health benefits (Health, Dental, Vision,

Life Insurance), and unique work environment.

Also includes the following benefits:

401(k)

Medical and Prescription Drug

Dental

Vision

Holidays

Vacation

Sick Pay

Life Insurance

Jury Duty

Uniforms and Safety Shoes

Technician Benefit / Training

Tooling Insurance

Diagnostic Laptops / iPads



  • Houston, United States Leasing Manager Full time

    Job DescriptionJob DescriptionWe are seeking a highly skilled leasing professional with exceptional customer service abilities and a dynamic personality. The ideal candidate will possess strong sales skills and be adept in both verbal and written communication. This role demands effective communication and the ability to build and maintain positive...

  • Leasing Consultant

    1 week ago


    Houston, Texas, United States Leasing Manager Full time

    Job OverviewWe are in search of a highly proficient leasing consultant who excels in customer service and possesses a vibrant personality. The perfect candidate will demonstrate strong sales capabilities and be skilled in both verbal and written communication. This position requires effective interaction and the ability to foster and sustain positive...


  • Houston, Texas, United States Dynamic Service Solutions Full time

    Job OverviewPosition SummaryThe Facilities Operations Manager is responsible for overseeing the maintenance and functionality of the building and its associated services. This role involves direct management as well as coordination with external contractors for various systems, including electrical, plumbing, security, heating, cooling, landscaping, and snow...

  • Service Manager

    1 month ago


    Houston, United States TireTex And Truck Service LLC Full time $41,600 - $180,000

    About Us:TireTex Heavy Duty Parts and Service is a leading commercial truck and trailer service center specializing in suspension repair. Our mission is to help fleets run safely and efficiently, and we are committed to providing top-quality parts and services. We foster a culture of excellence, innovation, and collaboration, and we are looking for a dynamic...


  • Houston, United States Church World Service Full time

    Employment Services Case Manager ID 2024-3139 Category Programs - Direct Client Services Position Type Regular Location : Location US-TX-Houston Telecommute No Work Arrangement Hybrid Base Salary Minimum USD $45,200.00/Yr. Base Salary Maximum USD $56,500.00/Yr. About CWS Imagine waking up every morning with the chance to change someone's life....


  • Houston, Missouri, United States Tiger Correctional Service Full time

    Job SummaryTiger Correctional Services is seeking a highly skilled and experienced Food Service Operations Manager to oversee and administer food service operations in a correctional facility. The ideal candidate will have a strong background in culinary arts, excellent leadership skills, and the ability to maintain a safe and sanitary food service...


  • Houston, Texas, United States Church World Service Full time

    Company: Church World ServicePosition: Employment Services Case ManagerAbout Church World ServiceChurch World Service is a humanitarian organization dedicated to empowering vulnerable communities around the world. Our team is committed to creating a more just and equitable world through sustainable development, humanitarian relief, and refugee...


  • Houston, Texas, United States International Executive Service Corps Full time

    Job Summary:The Senior Contracts Manager provides contracts and subcontracts management activities in support of the organization and all subdivisions of the organization.Key Responsibilities:Develop the Contracts Department to ensure optimum contractual support, including assessing talent and staffing levels and implementing training and development plans...

  • Warehouse Manager

    1 month ago


    Houston, United States Service Metal Full time

    Job DescriptionJob DescriptionService Metal is a rapidly growing, nationwide Master Distributor of industrial pipe fittings, flanges, and valves. We are hiring a Warehouse Manager to join our growing company and be an integral part of our warehouse in Houston, Texas.Service Metal's Houston warehouse is 143,000 square feet, has over 12,000 individual bin...


  • Houston, United States Service Experts Full time

    Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO...


  • Houston, Texas, United States Pediatric Home Service Full time

    Pediatric Home Service is a leading provider of home health care services, dedicated to delivering exceptional care to children and their families. As a trusted partner in the healthcare industry, we strive to create a supportive and rewarding work environment for our employees.**Job Summary:**We are seeking a highly skilled and compassionate Patient Service...


  • Houston, Texas, United States Pediatric Home Service Full time

    Job SummaryPediatric Home Service is a leading provider of home health care services, dedicated to delivering exceptional care to medically complex children and their families. We are seeking a highly skilled and compassionate Patient Service Representative to join our team.Key ResponsibilitiesAssist patients, families, and caregivers with supply and service...


  • Houston, Texas, United States Pediatric Home Service Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Pediatric Home Service. As a key member of our customer-focused team, you will be responsible for providing exceptional service to our patients, families, and caregivers.Key ResponsibilitiesAssist patients, families, and caregivers with supply...


  • Houston, Texas, United States Service King Full time

    Job Summary:The Associate General Manager is a key leadership role at Service King, responsible for supporting the General Manager in leading the shop's operations and ensuring the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.Key Responsibilities:Support the location's effort to achieve revenue...


  • Houston, Texas, United States Matrix Service Full time

    Job SummaryThe Operations Manager is responsible for overseeing the day-to-day activities of the aboveground storage tank and specialty vessel business lines. This includes supervising craft employees, ensuring compliance with safety policies and procedures, and maintaining effective communication with various departments.Key ResponsibilitiesSupervise and...


  • Houston, Texas, United States Service Corporation International Full time

    Job Title: Front Desk AssociateWe are seeking a highly skilled and professional Front Desk Associate to join our team at Service Corporation International. As a Front Desk Associate, you will be the first point of contact for our clients and visitors, providing exceptional customer service and support.Key Responsibilities:Greet and Assist Guests: Greet...


  • Houston, United States Pediatric Home Service Full time

    Job DescriptionJob DescriptionPediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.Position:...


  • Houston, Texas, United States Service King Full time

    Job Summary:The Associate General Manager is a key leadership role at Service King, responsible for supporting the General Manager in leading the shop's operations and ensuring the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.Key Responsibilities:Support the location's efforts to achieve revenue...


  • Houston, Texas, United States Matrix Service Full time

    Job SummaryThe Superintendent is responsible for overseeing the operations of the aboveground storage tank and specialty vessel business lines at Matrix Service. This role requires a strong leader who can supervise craft employees, ensure compliance with safety policies, and maintain effective communication with various departments.Key...

  • IT Services Manager

    1 week ago


    Houston, Texas, United States baker construction Full time

    IT Services ManagerCompany Name: Baker Construction Enterprises IncLocation: Houston, TX, US**Req ID**: 5295**Travel:** Up to 25%**Number of Openings:** 1Elevate your career with the nation's premier specialty concrete contractor. At Baker Construction, you will be part of a workforce that emphasizes people, invests in their growth, and provides unmatched...