IT Services Manager

2 weeks ago

Houston, Texas, United States baker construction Full time

IT Services Manager

Company Name: Baker Construction Enterprises Inc

Location: Houston, TX, US

**Req ID**: 5295

**Travel:** Up to 25%

**Number of Openings:** 1

Elevate your career with the nation's premier specialty concrete contractor. At Baker Construction, you will be part of a workforce that emphasizes people, invests in their growth, and provides unmatched opportunities for professional advancement. In this position, you will play a crucial role in shaping the future of our organization and the country. You will collaborate with diverse teams, contribute to significant projects, and tackle complex challenges alongside industry leaders. If you are motivated to excel and possess the determination to see tasks through, you will have all the resources necessary to carve out your career path.

Make a substantial impact with a team that values ambition and recognizes initiative.

Summary

The IT Services Manager is tasked with overseeing and managing Baker's IT Services across various business units, with a focus on IT workplace and mobility services. The primary objective is to ensure uninterrupted IT operations, manage regional support analysts, and enhance user satisfaction through effective IT service delivery. This role involves engaging with all IT functions to establish new initiatives, improve services, and optimize delivery for enhanced operational efficiency within the regions and business units. Responsibilities include daily management of IT workplace services, mobility solutions, and related projects, acting as the escalation point for support analysts and business partners.

Roles and Responsibilities

The IT Services Manager will perform the following duties in a safe, productive, and effective manner:

Service Delivery:

  • Service Oversight: Ensures high-quality delivery of workplace services, including IT support, equipment provisioning, and workspace management.
  • Mobility Management: Oversees mobile device management, including procurement, configuration, security, and support of mobile devices.
  • Incident Management: Manages and resolves service incidents and requests, ensuring timely and effective solutions.
  • Service Improvement: Continuously seeks and implements opportunities for service enhancements and efficiencies.

Asset and Configuration Management:

  • Asset Management: Oversees the management of IT assets, ensuring accurate tracking, lifecycle management, and optimal utilization.
  • Configuration Management: Maintains a configuration management database (CMDB) to track and manage IT assets and configurations.
  • Inventory Control: Implements strict inventory control processes to ensure the organization has the necessary IT resources required by the business.
  • Vendor Management: Manages relationships with vendors and service providers, ensuring they meet service level agreements and deliver quality services.

Regional / Business Unit Oversight:

  • Field Technician Coordination: Oversees regional support analysts, ensuring effective support for local office needs and adherence to company standards.
  • Standardization: Develops and enforces standardized procedures and best practices for regional support activities.
  • Travel Management: Coordinates and manages travel for support analysts as needed.
  • Stakeholder Engagement: Collaborates with key stakeholders to understand and address their needs.
  • Business Partner Collaboration: Partners with business partners to understand and capture demands for IT services, ensuring alignment with business objectives.

Requirements:

  • Bachelor's degree in computer science or a related field with at least 4 years of experience in IT services roles or an equivalent combination of education and experience.
  • Proven track record in managing IT workplace services and mobility solutions.
  • Experience managing teams.
  • Proficient with IT workplace and mobility tools and technologies.
  • Experience with IT service management and compliance tools.
  • Familiarity with incident response tools and techniques.

The following competencies are essential for success in this role:

  • Excellent communication and interpersonal skills for effective training and documentation.
  • Ability to explain complex IT issues in simple terms to non-technical users.
  • Strong customer service skills.
  • Ability to handle multiple priorities under pressure.
  • Keen attention to detail with superior analytical and problem-solving abilities.

At Baker Construction, we welcome those who are driven to make a difference. Your determination will be rewarded with competitive pay, excellent benefits, and opportunities to leave your mark. This is a chance to shape your future while working alongside colleagues united in our mission to build better structures and lives.

Baker is an EOE Disability/Veterans Employer.

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