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Franchise Business Coach

2 months ago

Ann Arbor, United States Franworth Corporate Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Competitive salary
  • Health insurance

Company: Franworth Beloved Brands
Job Title: Franchise Business Coach

Job Description:

The Franchise Business Coach (FBC) is the first line of support for our Franchise Owners. As an FBC, your work will directly impact the success of the organization by influencing the performance and profitability of our Franchisees. You will assist Franchisees by providing a wide range of coaching, training and development services; developing and facilitating strategic initiatives to promote sales growth and profitability and ensuring consistency through education and guidance on unit and multi-unit operations. Successful FBCs will leverage their industry and business development experience to assess current performance, identify areas of opportunities, recommend solutions based upon best practices, develop an action plan and follow up to ensure maximum results.

Tasks:

  • Build trusting relationships with assigned Franchisees as their primary corporate support contact and operational coach.
  • Work collaboratively with the Franchisees to develop a business/operational plan that includes specific goals with key initiatives and deadlines to help them achieve maximum growth potential.
  • Manage assessment reports and assist Franchisees with ongoing analysis of their business and areas for improvement through short and long-term business planning and regular business reviews.
  • Accountable for franchisee profitability, operations excellence, driving sales in the local market, and leading change for success.
  • Provide Franchisees with appropriate coaching, training, education and development tools.
  • Be an active and engaged ambassador for the brand by ensuring compliance for the brands, operations, service and business standards.
  • Responsible for understanding, interpreting, upholding and enforcing system standards, policies and contracts as well as communicating and implementing any changes to these with Franchisees.
  • Ensure Franchisees have completed and implemented all current unit level training programs.
  • Assess ongoing training needs of Franchisees and identify problems where training needs are evident. Responsible for the communication/training and follow up of all new product, service and process roll-outs to assigned Franchisees. Provide hands-on training when applicable.
  • Act as liaison between Franchisees, Corporate, and any external vendors, ensuring effective flow of communication.
  • Review local level results and adoption of brand initiatives and create action plans to improve consistency in implantation throughout the organization.
  • Provide front line / Franchisee perspective in the identification and development of new initiatives, communication, and training, and to define and solve Franchisee challenges.
  • Willing to take a leading role in developing components of franchise support systems, or systems in their entirety, for the betterment of the entire organization.
  • Conduct field visits at assigned franchise locations. Provide assessment and written follow-up after each visit and on-going meetings to ensure execution of any action plans.
  • Provide regular performance results by Franchisee and regional group to corporate team.
Requirements:

  • 2+ years in multi-unit leadership, franchise operations support role or as a small business owner.
  • A bachelors degree in business, service, finance, or related field
  • Demonstrated track record of meeting operational goals and maximizing revenue in franchise environment.
  • Excellent leadership, interpersonal, influence, and inspirational abilities with strong verbal and written communication skills (phone, email, in-person, virtual and presentation).
  • Clear understanding of financial drivers of franchise business operations, including management of P&L, market conditions, competitive landscape, and trends.
  • Proven ability to determine expectations, measure effectiveness and enforce quality standards with a proficiency of developing action plans, set targets and complete within deadlines.
  • Adept at working independently with minimal supervision.
  • Excellent time management, organization and analytical skills.
  • Excellent problem resolution skills with a creative, solution-oriented mindset.
  • Must be detail- oriented and thorough in all aspects of your work.
  • Ability to learn quickly and easily adapt to a dynamic work environment.
  • Must be flexible and comfortable dealing with uncertainty, demonstrated ability to create structure and prioritize work effectively.
  • Capacity to remain calm when challenged and uphold professionalism when working through conflict.
  • Must complete other tasks and projects as assigned by leadership.
  • Experience Google Suite and Microsoft Office 365
Other Considerations:

  • Ability to travel up to 50% as needed.

This is a remote position.