Sales Support II

3 weeks ago

Denver, United States Infobahn SoftWorld Inc Full time
Job DescriptionJob Description

Job Title: Customer Procurement Service Team Specialist

Denver, CO - Hybrid: There are no set days in the office, but the candidate should be within commutable distance and expect ad hoc days in the office as needed.
12+ Months Contract

Role description:
You will support the sales and channel organizations through a customer's procurement setup process.

What You Would Do Day-to-Day:
Support procurement setup questions from Sales, Solution Providers, and Customers.
Manage customer expectations by providing regular updates on progress
Act as a change agent for critical organizational transitions. Drive positive change essential for the success of the function.
Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes.
Be a key contact for Sales to solve issues coming from the daily work while suggesting training to cover knowledge gaps.
Respond to and resolve internal inquiries about applicable business systems and operations.
Deliver effective presentations to a variety of audiences.

Business Acumen:
Extensive understanding of Client processes, policies, and tools.
Able to thrive in an environment of constant change.
The ability to be reactive and proactive to meet the needs of business.
Embrace a philosophy of transferring knowledge.
Customer-focused (sales advocate)
Seek cultural perspectives and welcome diversity.
Leverage reporting and data for solution recommendation (ability to influence with data).
Desire to review processes and drive optimization and innovation.
Manage information from multiple parallel work streams and integrate key details into our standard processes.
Effectively deliver presentations and training in person and remotely to maximize material retention.

The Basic Job Requirements:
BA, BS, or equivalent experience.
3+ years of sales/support or similar experience.
Understanding of procurement or vendor setup processes.
Excellent interpersonal and communication skills, including writing and presenting.
Highly organized with a proven ability to get the job done.
Dedicated to service and customer-orientated.
Strong work ethic and quality standards
Proficient with multiple desktop applications, including MS Office, SharePoint, Wiki, DocuSign, MS Teams
Detail-oriented, multitasker, comfortable in a fluid, ever-changing environmentThanksSri Vardhanvardhans@infobahnsw.com

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