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IT Support Technician II

2 months ago

Denver, United States IDR Healthcare Full time
IT Support Technician II
IDR is seeking an experienced IT Support Technician II to join their team. This is a 1-year contract position with potential for extension. The successful candidate will provide technical support to end users in a hybrid work environment. The IT Support Technician II will be responsible for troubleshooting hardware and software issues, providing excellent customer service, and ensuring a high level of customer satisfaction. The ideal candidate will have a team-focused mindset and be able to share knowledge with others.

Required Skills for IT Support Technician II
  • Associate's Degree in a related field of study with 2 or more years of relevant experience
  • Experience with Microsoft Outlook, software troubleshooting, printers, RSA, and VPN
  • Customer/solution ownership, an overall drive for excellence
  • Written and verbal communication skills with end users
  • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
  • Ability to understand user and business needs and translate to technical solutions
  • Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
  • Comprehensive troubleshooting skills of industry standard hardware and software products/services
Location
Englewood, CO
Work Schedule Details
10am - 7pm shift time, Onsite at first, but after 2 months or so hybrid can be offered
Interview Process
Qualified candidates will be contacted for a phone interview, followed by a virtual interview with the hiring manager.
What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation details: $32