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Call Center Representative

2 months ago

Reno, United States Curate Corp Voice Full time
Job DescriptionJob Description

Job Title: Call Center Representative

Location: Reno, NV

Job Type: Full-time

Job Summary:

We are seeking a friendly and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service, answering inquiries, resolving issues, and offering product or service information. Your primary goal is to ensure customer satisfaction and build long-lasting relationships.

Key Responsibilities:
  • Handle inbound and outbound calls in a professional and courteous manner.
  • Resolve customer issues or escalate them to the appropriate department when necessary.
  • Provide accurate product or service information and guide customers in making informed decisions.
  • Document all customer interactions in the company's database, ensuring accurate and detailed records.
  • Meet or exceed call center metrics such as call handling time, first-call resolution, and customer satisfaction scores.
  • Stay informed on company policies, products, services, and updates.
  • Process customer transactions such as orders, refunds, and returns.
  • Collaborate with team members and supervisors to ensure efficient call center operations.
Requirements:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent verbal communication skills and phone etiquette.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Proficient with computer systems and call center software.
  • Strong interpersonal skills with a customer-first attitude.


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