Call Center Customer Service Agent
3 weeks ago
Department: Hype Tier
Employment Type: Full Time
Location: Reno, NV
Compensation: $18.50 - $28.00 / hour
Description
Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.
The Call Center Customer Service Agent at Hype Tier is responsible for handling customer inquiries, troubleshooting issues, and providing support over the phone, email, or chat. The role requires excellent communication skills and the ability to resolve customer issues efficiently.
Pay:$18.50 - $28.00 hourly
Job:Full time
On site
Key Responsibilities
- Answer incoming calls from customers and provide friendly, efficient service and assistance.
- Respond to customer inquiries and resolve issues in a timely manner.
- Maintain comprehensive knowledge of products and services to provide accurate information to customers.
- Document customer interactions and transactions promptly and accurately in the system.
- Escalate complex issues to the appropriate department while ensuring follow-up on resolution status.
- Achieve individual and team performance goals, including call metrics and customer satisfaction ratings.
- Participate in training sessions and ongoing development to enhance customer service skills.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a call center or customer service role is an advantage.
- Excellent verbal and written communication skills to interact effectively with customers.
- Strong problem-solving abilities and attention to detail in handling customer issues.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Demonstrated professionalism and a positive attitude while interacting with customers.
- Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional growth and career advancement within the company.
- Supportive and collaborative work environment focused on employee development.
- Training and development programs to enhance skills and knowledge.
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