Call Center Customer Service Agent

2 weeks ago

Reno, United States Fresh Form Draft Full time
DescriptionHype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.

We are seeking a dedicated and compassionate Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing top-notch service and support through various channels. You will engage with customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will possess excellent communication skills, a patient demeanor, and a problem-solving mindset. As a Call Center Customer Service Agent, you will play a key role in fostering customer loyalty and satisfaction by delivering personalized assistance and showcasing our commitment to service excellence.

Pay:
$18.50 - $28.00 hourly

Job:
Full time
On site
Key Responsibilities
  • Answer incoming calls and respond to customer emails and chat inquiries in a professional manner.
  • Identify customer needs and provide tailored solutions to enhance their experience.
  • Document each customer interaction accurately in the company system for future reference and analysis.
  • Follow up on customer inquiries to ensure timely resolution and satisfaction.
  • Escalate complex issues to the appropriate department or supervisor as needed.
  • Meet or exceed daily performance metrics, including call volume and customer satisfaction scores.
  • Continuously seek opportunities to improve processes or enhance customer service delivery.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate's degree preferred.
  • Proven experience in a customer service role, preferably in a call center setting.
  • Excellent verbal and written communication skills with a customer-focused attitude.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Familiarity with CRM systems and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings and weekends as required.
  • A team player with a positive attitude and a strong work ethic.


Benefits
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within the company.
  • Supportive and collaborative work environment focused on employee development.
  • Training and development programs to enhance skills and knowledge.

Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.

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