Member Resource Center Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Member Resource Center Representative to join our team at Greater Nevada Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through telephone calls, outbound calls, and electronic communication channels.
Key Responsibilities- Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
- Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
- Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
- Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
- Previous call center experience preferred
- Bilingual is a plus
- Enjoy working with the public over the phone and through video chat
- Effective verbal communication skills
- Effective relationship building skills
- Effective time management skills
- Problem resolution skills and experience
- Optimizes work processes
- Drives engagement
- Self-development
- Action oriented
- Decision quality
- While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
- You may occasionally be required to lift and/or move up to 20 pounds.
Greater Nevada Credit Union's Reno Operations Center
9790 Gateway Drive
Reno, NV 89521
United States
Compensation & Benefits- $35,500.00 - $49,000.00 per year
- Compensation is dependent on experience
- Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
- Health Savings Account contributions
- Supplemental insurance and life insurance plans
- Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
- Paid time to volunteer and make a contribution to the community
- Employee product and service discounts
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