Call Center Customer Service Agent

1 month ago


Reno, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Hype Tier

Employment Type: Full Time

Location: Reno, NV

Compensation: $18.50 - $28.00 / hour

Description

Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.

We are seeking a dedicated and compassionate Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing top-notch service and support through various channels. You will engage with customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will possess excellent communication skills, a patient demeanor, and a problem-solving mindset. As a Call Center Customer Service Agent, you will play a key role in fostering customer loyalty and satisfaction by delivering personalized assistance and showcasing our commitment to service excellence.

Pay:$18.50 - $28.00 hourly

Job:Full time
On site

Key Responsibilities
  • Answer incoming calls and respond to customer emails and chat inquiries in a professional manner.
  • Identify customer needs and provide tailored solutions to enhance their experience.
  • Document each customer interaction accurately in the company system for future reference and analysis.
  • Follow up on customer inquiries to ensure timely resolution and satisfaction.
  • Escalate complex issues to the appropriate department or supervisor as needed.
  • Meet or exceed daily performance metrics, including call volume and customer satisfaction scores.
  • Continuously seek opportunities to improve processes or enhance customer service delivery.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate's degree preferred.
  • Proven experience in a customer service role, preferably in a call center setting.
  • Excellent verbal and written communication skills with a customer-focused attitude.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Familiarity with CRM systems and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings and weekends as required.
  • A team player with a positive attitude and a strong work ethic.
Benefits
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within the company.
  • Supportive and collaborative work environment focused on employee development.
  • Training and development programs to enhance skills and knowledge.


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