Call Center Customer Service Assistant
4 weeks ago
Location: Reno, NV
Job Type: Full-Time
Company: Alphabe Insight
Job Summary:
We are seeking a dedicated and friendly Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction. You will be the first point of contact for our customers, helping them with their questions and concerns while maintaining a positive and professional demeanor.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide information about products and services, including pricing, features, and availability.
- Resolve customer complaints and issues effectively, ensuring a satisfactory resolution.
- Maintain accurate records of customer interactions and transactions in the database.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify opportunities for process improvement and suggest enhancements to team leads.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with patience and professionalism.
- Proficient in using computer systems and software, including CRM tools.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
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