Bilingual Customer Care Representative

4 weeks ago


Fort Worth, United States Qualbe Marketing Full time
Job DescriptionJob DescriptionSalary: $17-$20 hour

Qualbe Marketing Group is a sales and marketing company located near downtown Fort Worth, TX, focused on digitally-driven customer acquisition, creativity, and high-quality employees. Recognized by Fort Worth Magazine as a top place to work and by Entrepreneur Magazine for our stellar work culture, we work hard to maintain an environment that allows team members to grow, excel, and have fun in the process.


As a Customer Care Representative, you will be the heart and soul of our operations. You will ensure that every 1Dental customer  and Spanish speaking brokers receive top-notch support. Your day-to-day responsibilities will include answering customer questions, solving problems, and maintaining high satisfaction levels by offering personalized solutions that fit each customer's needs.


What You Will Do:

  • Respond to both Spanish and English speaking customers via phone, email, and live chat
  • Onboard and support Spanish brokers that resell our plan
  • Translate emails or other training materials into Spanish 
  • Provide accurate information about 1Dental plans and services
  • Handle complaints and issues with a customer-first attitude, ensuring every interaction is handled with respect and efficiency
  • Maintain records of customer interactions, transactions, and feedback
  • Collaborate with your coworkers to enhance the overall customer experience


What You Bring:

  • Proven experience in customer service is preferred
  • Bilingual in Spanish and English 
  • Strong phone handling skills and a knack for active listening
  • Excellent written communication and presentation skills 
  • Strong computer skills
  • The ability to juggle multiple tasks, prioritize, and manage your time effectively


Why You Will Love It Here:

  • Award-Winning Culture: Join a team that has been recognized for its fantastic workplace and employee satisfaction
  • Awesome Benefits: Competitive pay, health benefits, paid time off, and more
  • Work-Life Balance: Flexible working hours and a supportive team dynamic


Ready to Join Us?

If you are ready to make a difference in thousands of lives while growing your career at a celebrated company, we would love to hear from you 



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