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Spa & Wellness Operations Manager

4 months ago

Miami Beach, United States CARILLON HOTEL MANAGEMENT LLC Full time
Job DescriptionJob Description

This job description serves as a guide for establishing the criteria to fill a specific job, and to assist in employee evaluation related to that job. The description is subject to change at the management’s discretion and may include additional or different duties as assigned or directed.

Job Summary

Seeking a talented Spa & Wellness Operations Manager to lead our Health and Wellness Operations at Carillon Miami Wellness Resort. Oversee Spa Front of House, ensuring exceptional guest experiences, enforcing policies, managing budgets, and fostering a culture of excellence. If you're passionate about holistic wellness and hospitality, join us in creating unforgettable retreat experiences. Apply now to be part of our team

Essential Job Functions

  • Responsible for managing the day-to-day Health and Wellness Operations and overseeing the Spa Front of the Spa.
  • Monitors and enforces the Spa and Health Wellness policies, processes, and procedures.
  • Assist with recruitment, onboarding, training, scheduling, supervision and performance of the Front of House Spa and Health and Wellness personnel.
  • Conduct service standards training which are consistent with Carillon Miami Wellness Resort, Forbes Travel Guide, and Leading Hotel of the World; respond to and resolve guest/resident/club members and/or team member complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
  • Manage the Health and Wellness and provide supervision of all aspects of services and inventory control.
  • Maintain professional and technical knowledge about Spa Services and Health and Wellness by remaining current with trends in the industry.
  • Acts as a liaison between Health & Wellness Partners/Practitioners, Wellness Concierge, Wellness Reservations Specialist & Spa Staff and for arriving guests.
  • Assist in developing Wellness Retreat Programs.
  • Assist in renewing Practitioner contracts and providing new contracts to new partners.
  • Maintain proper records of licensing and certificates of insurance.
  • Coordinate training and events with practitioners/partners and Carillon team members.
  • Assist guests in scheduling Health and Wellness services and create customized treatment plans.
  • Assists with vendor set up and vendor relationships.
  • Assisting with tours and activations.
  • Add resources, activities into SpaSoft and updates when needed
  • First line of contact for any guest complaint or challenge regarding Health & Wellness
  • Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence in which all team members strive for maximum performance levels.
  • Attends meetings as required.
  • Comply at all times with Carillon Miami Wellness Resort’s policies and procedures.
  • Ensure compliance with local, federal, and state law.
  • Perform any other duties as assigned by Supervisor.

Education, Experience and Skill Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
  • Must have experience in the field of Integrative Medicine.
  • Knowledgeable in other aspects of the Aesthetic, Wellness, and Anti-Aging Industry.
  • Must possess excellent interpersonal skills and be able to motivate and work with a diverse group of people.
  • Must be guest-service oriented and able to work effectively under pressure.
  • Must have strong written, oral communication and organizational skills.
  • Must be multi-task oriented and able to maintain a multi-leveled records system.
  • Must possess knowledge and be comfortable using Microsoft applications.
  • Must possess a pleasant, outgoing, cheerful demeanor and work together with the team.
  • Must be able to remain calm and helpful under pressure.
  • Must have a flexible schedule.

Carillon Miami Wellness Resort is an equal opportunity employer.