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Administrative Assistant

2 months ago

Concord, United States Granite State Independent Living Full time
Job DescriptionJob Description

Responsibilities

  • Assist with maintaining department databases.
  • Consumer Record Management - update, organize and maintain accurate and complete consumer files in all electronic databases (Ankota, DACs, DocStar, Frevvo) in accordance with policies and procedures.
  • Provide support to program department coordinators with data entry, and education for processing consumer files.
  • On an on-going basis, check accuracy, timeliness and completeness of data entered by staff to ensure quality documentation.
  • Process, scan, file and provide quality control checks consistent with the type of document (care plan, intakes, annuals) and services according to the procedures of the assigned program.
  • Process and manage the service authorization process to include but not limited to: completing authorization, implementing tracking needs for prior authorizations, review packets, fax documents and track with physicians.
  • Support the development of policies and procedures for data entry, workflow of consumer documents, and assist in the cross training of department staff on these and the usage/functions of any databases.
  • Assist with CED marketing efforts (Robo calls/text campaigns/cold calls).
  • Update, file and organize department records and consumer files to ensure compliance and data integrity, archive outdated materials and documents.
  • Assist with the development of and the maintenance of department forms and documents.
  • Support all other program reporting needs.
  • Provide excellent Admin. customer service, to all internal and external customers.
  • Maintain HIPPA compliance and confidentiality.
  • Assist with answering phones at the front office, as needed.
  • Assist with picking up/dropping off the mail, as needed.

Skills

  • Microsoft Office Suite, Microsoft Word, Microsoft Excel
  • Adobe
  • Ability to multitask
  • Strong prioritizing and organizational skills, detail oriented
  • Ability to prioritize workload
  • Strong verbal and written communication skills
  • Ability to interact and work well with others

Education/Training/Experience

Working knowledge of Microsoft Office Suite, Word, Excel, Outlook and PowerPoint, previous experience working in an office environment.

*Physical Requirements

While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and other office equipment and to move throughout the building and attend outside meetings. Must hold a valid drivers' license. Employee may occasionally need to exert up to 10 pounds of force to lift carry, push or otherwise move objects (e.g. files or presentation materials). This position requires the ability to express or exchange ideas and to comprehend and present detailed and critical information including but not limited to financial information. Exceptional judgment and creativity are regularly required to evaluate results and make decisions.

About Us

Granite State Independent Living is a statewide non-profit and New Hampshire's only Center for Independent Living, we stay close to our roots with a focus on our 5 core services of education, information, advocacy, support, and transition services for people with disabilities and underserved youth. We can speak and think with authority on behalf of the people we serve and support because we are led by a board of directors and staff of which over 51% are people with disabilities.

We carry out our mission through our Home Care Services, Community-Based Disability Supports and Employment Services. With the help of our local New Hampshire communities, we assist people with the tools for living life independently, so they can change their lives for the better. While much has changed over the years, one thing remains the same; GSIL is committed to the principle of personal choice and direction.