Sales Operations Manager

1 week ago

Burlingame, United States HCLTech Full time
Job DescriptionJob Description

Job description

DO YOU HAVE YOUR SALESFORCE ADMIN CERTIFICATION? If not you will not be selected for this role, this is a MUST.

The main things you need for this role:

  • We need a seasoned Sr. Data Analyst, who has excellent data analysis, and manipulations skills.
  • There will be a lot of data update/ sert-up and validation in this role and the candidate will deal with critical information like accounts, pricing, promotions, etc.
  • Extensive experience in Salesforce CRM is required. You must be able to handling account creation, promotions, maintenance.

About the role:

An ideal candidate for this role will be detail-oriented, organized, flexible, handle multiple tasks, and manage priorities effectively in a fast-paced work environment. You will find it a snap to analyze and manipulate data in spreadsheets using advanced spreadsheet functions and formulas (Examples: Lookup & Reference, Pivot tables, Math & Logical). You will have experience working on Customer Relationship Management systems, particularly, Salesforce.com (SFDC) as a super user, and will be proficient in working in SFDC user interface.

In this role, you will be part of a dynamic Sales Operations Management team in the hi-tech product industry. You will closely work with our client’s sales operations and technical teams to conduct business requirements analysis, and data analysis. You will also define, configure, set-up, maintain and manage various tasks involved in sales operations function for both B2B and B2C sales processes. This includes activities like account management, sales user support, commercial management, product information/ pricing set-up, trade promotions set-up for various phases in the product lifecycle. You will document processes and keep them up to date. You will be performing repetitive tasks and must be flexible to accommodate fast-paced changes.

Roles & Responsibilities:

Managing price changes or onboarding prices for new products

Ensuring Account Management teams are set properly

Providing sales user support on SFDC and conducting process training for users

Setting up, validating, and maintaining promotion and co-marketing records, example: finding the correct promo/ co-marketing, assisting to resolve the record discrepancies

Supporting for data clean up in Salesforce, example: promotions, products and account products related issues.

Running periodic and ad hoc reports based on business needs

Resolving issues related to new user set-up or changes to exiting users by profile information and triaging issues and recommending fixes.

Updating and maintaining client related data in the CRM, resolve issues with duplicate entries and data integrity

Responding to critical production operational issues and following up with application/ technical team for resolution.

Co-ordinating with different team on the integration points and bringing resolution to the problems.

Recommending ideas to improve overall process and ensure an efficient workflow.

Technical Skills Required:

Spreadsheets: Advanced Proficiency in MS Excel and Google Spreadsheets

CRM: Proficient as a super user or advanced business user in Salesforce.com (Salesforce Lightning Version); Preferably part of the Trailblazer community, and passionate in developing skills in Salesforce.

Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.\r
\r
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).\r
\r
ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.\r
\r
ERS offers engineering services and solutions in all aspects of product development and platform engineering.\r
\r
Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.\r
\r
Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.\r
\r
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

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