DTC Retail Operations Manager

2 weeks ago

Burlingame, United States Oculus Rift Full time

**DTC Retail Operations Manager (FRL)**

| Burlingame, CA Facebook Reality Labs brings together world-class experts to develop and ship groundbreaking products at the intersection of hardware, software, and content. We have a clear mandate to ship products at scale. In particular, seemingly impossible products that define new categories that advance Facebook's mission of connecting the world. The Facebook Reality Labs team supports breakthrough development at the intersection of ambitious science and product development. It will operate on aggressive, fixed timelines, with extensive use of partnerships that will support the overall mission. This position will be at the core of store operations, overseeing day-to-day retail operations functions, providing a best-in-class store operations experience. This person will manage relationships with vendors and internal stakeholders providing store operational support. The Operations Manager will also focus on innovative efforts to translate learnings from our omni-channel execution and evolve the for key company stakeholders. The individual demonstrates a desire to learn with a growth mindset by seeking new information, ideas, experiences, and show self-awareness. They play a crucial role in offering recommendations that support the overall health and success of the business. This candidate will have deep experience in retail operations, strong communication and collaboration skills, an eagerness to work in a rapidly evolving environment and a passion for innovative retail that centers around digital. An ideal candidate should be passionate about Facebooks mission and the power of Facebook Reality Labs to change the world.

**Responsibilities**

* Develop the operational processes for the retail spaces that support improved productivity, profitability, and ability to scale the business.

* Identify omni-channel pain points and recommend foundational solutions to improve the experience.

* Responsible for store payroll process, tools, resources and vendor management.

* Support store teams with all day-to-day operational needs.

* Work with cross-functional partners to understand operational support needed and deliver solutions.

* Liaison with cross-functional team to ensure the new solutions are developed and deployed successfully to stores

* provide updates to leadership team.

* Act as a point of contact to the retail spaces regarding Post-Sales activity, analyze the quality of Post-Sales performance and processes across the globe in order to constantly improve consumer experience.

* Be in support of retail spaces teams with regards to After-Sales complaints.

**Minimum Qualifications**

* BA/BS degree

* 7+ years of experience in retail store operations

* 7+ years of experience leading field operations

* Solid understanding of consumer electronics sales & training in global markets

* Proficiency in MS Office tools and Google Suite

**Preferred Qualifications**

* MBA

* Experience managing test & learn programs within retail

* Experience working between the field and corporate office

* Experience in leadership and collaboration skills

Oculus is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Oculus is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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