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Client Account Representative
1 month ago
Reputable 3PL Logistics organization seeking for an experienced Client Account Representative (Bilingual) to be part of their team. PERMANENT OPPORTUNITY - IMMEDIATE HIRE
The Business Representative acts as the first point-of-contact between customers and internal departments to optimize client service and to resolve short-term operating and administrative problems. Responsible for providing daily tactical support for one or more client accounts.
Client Account Representative (Bilingual) Essential Functions:
- Coordinates and manages daily tactical business requirements of client(s), including:
- Interacts with clients and translates customer and business requirements into deliverables.
- Investigates tactical questions and issues received from clients or that are developed internally and responds directly to the client.
- Works closely with all functional departments to provide one-stop solution for clients.
- Communicates proactively with the client regarding business issues and opportunities.
- Prepares internal and external client reports, ensuring appropriate client metrics are generated, data is accurate and reporting deadlines are met on a timely basis.
- Manages inventory turns and monitor/forecast stock level accurately and liability born by customer.
- Manages and monitors the daily flow of orders and supports order management activities such as order backlog management, expediting, reconciling orders, and new part setup.
- Supports the pricing and invoice process.
- Coordinates and monitors projects, such as new service launches, between internal departments and the client.
- Manages first level escalations with clients/departments. Monitors and verifies client contractual obligations are met to ensure maximum client satisfaction.
- Supports monthly and quarterly business review preparation by gathering data and preparing presentations with direction from supervisor.
- Participates in forecasting, project management, and continuous improvement activities based upon internal team and customer needs.
Client Account Representative Requirements:
- 5+ years with customer facing experience.
- 5+ years with pricing and invoicing experience
- Strong communication skillset
- SAP ERP experience required, UPS World Ship experience is preferred.
- Proficient in all Microsoft Office 365 applications
- Experience in business, logistics or supply chain management preferred.
- Strong skills in Microsoft Office suite - Excel, Outlook, PowerPoint, and Word required.
- High school diploma or vocational education required. Some post-secondary training and/or education preferred.