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Customer Service

2 months ago

Medley, United States Careerxchange Full time
Job DescriptionJob DescriptionJob Title: Customer Service Specialist

Location: Florida

Job Summary:Join a dynamic team in Florida as a Customer Service Specialist, where you’ll play a vital role in managing customer accounts, answering high call volumes, and ensuring smooth communication between our warehouse and clients. Your primary responsibilities will include providing timely updates on delivery ETAs, investigating invoices and product details, and offering exceptional support to our wholesale customers.

Key Responsibilities:

  • Manage customer accounts, handling inquiries and resolving issues promptly.
  • Provide accurate and timely information on delivery ETAs, product details, and invoice inquiries.
  • Serve as the primary liaison between the warehouse and clients, ensuring seamless communication and order fulfillment.
  • Handle high call volumes with professionalism and efficiency.
  • Deliver outstanding bilingual customer support in both English and Spanish.


Requirements:

  • Minimum of 3 consecutive years of customer service experience, specifically in supplier or wholesale environments.
  • Strong communication skills, both written and verbal, in English and Spanish.
  • Ability to manage high call volumes and multitask in a fast-paced environment.
  • Detail-oriented with strong problem-solving skills.


CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com.
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