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Regional Service Manager

2 months ago

Nashville, United States Lion Real Estate Group Full time
Job DescriptionJob Description

Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN. The firm currently owns and operates over 5,800 units across twenty-five multifamily properties located in the Los Angeles, Nashville, Dallas, Austin, Atlanta, and Charlotte markets.

(Recruiters & Agencies, please do not respond to this ad.)

Lion Real Estate Group - BENEFITS OFFERED:

  • Medical Insurance (77% of employee/dependent premium paid by Lion)
  • Dental Insurance (99% of employee premium paid by Lion)
  • Vision Insurance (99% of employee premium paid by Lion)
  • Voluntary Plans, including Life/AD&D, Accident, Critical Illness, Disability, Hospital Indemnity, and Pet Insurance
  • Third-Party Dedicated Benefits Concierge (TouchCare)
  • 401(k) Retirement Savings Plan (6% Company Match)
  • Paid Time Off Policies:
    • Vacation
    • Sick Leave
    • Bereavement Leave
    • Holidays (New Years Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Yom Kippur, Rosh Hashanah, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
  • Paid Parental Leave
  • Employee Assistance Program
  • Perks and Rewards Program

Regional Service Manager - JOB PURPOSE:
The Regional Service Manager plays a vital role in the company’s day to day impression on existing and prospective residents and is expected to maintain a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed. The Regional Service Manager is responsible for leading the service team within the assigned region and oversees all maintenance functions of assigned properties including preventative maintenance, turnover, interior/exterior renovations, and capital projects while adhering to property budgets.

Regional Service Manager - ESSENTIAL FUNCTIONS:

  1. Ensures all company maintenance policies and procedures are implemented and enforced
  2. Ensures that company standards for the performance of maintenance functions are consistently maintained
  3. Ensures quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects)
  4. Assists in hiring, training, and development of staff and provides coaching and performance management where needed
  5. Train Service Associates in maintenance procedures, repair techniques, and company policies.
  6. Ensures asset preservation and prevents deferred maintenance issues
  7. Coordinates and oversees work by contractors
  8. Walks units for renovation projects
  9. Walks properties regularly and inspects vacant apartments
  10. Diagnoses and performs major maintenance and or repairs as needed
  11. Reviews maintenance operating expenses with service managers while remaining aware of the budgets pertaining to each asset
  12. Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, and optimize the utilization of labor and materials
  13. Performs routine visits to assigned work sites within the portfolio and documents all repairs and corrective actions needed
  14. Creates, implements, and maintains a preventative maintenance program
  15. Steps in to perform on call duty and weekend work schedules for emergency maintenance service as needed
  16. Delegates staff responsibilities and maintains set deadlines to meet property objectives efficiently and effectively
  17. Ensures the physical well-being and curb appeal of the assigned properties including grounds cleanliness
  18. Monitors vacancy reports to ensure unit turn times are completed according to established community standards and manages the number of rent-ready units
  19. Oversees, delegates, and completes service requests to ensure they are completed in a timely and cost-efficient manner.
  20. Monitors open service requests and, when necessary, takes steps to remedy outstanding issues
  21. Brings all resident issues to the attention of office personnel and informs community managers of any issues observed in housing units
  22. Assists in overseeing renovations, as needed
  23. Assists in scheduling and overseeing supplier partners for site work
  24. Ensures on-site shops are monitored, including inventory management, and works with service staff to keep on-site shops in order
  25. Works collaboratively with Community Manager to prepare for all city and internal property inspections as needed
  26. Ensures Company Safety Program and OSHA safety requirements are being followed and conducts routine property safety inspections
  27. Maintains regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends
  28. Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times
Regional Service Manager - REQUIRED SKILLS / ABILITIES:
  • Excellent verbal and written communication skills. (English)
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to create and maintain strong supplier partner relationships
  • Team player with excellent leadership skills
  • Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software
Regional Service Manager - EDUCATION & EXPERIENCE:
  • High School Diploma or equivalent
  • 3+ years residential maintenance experience in apartment industry
  • 2+ years of experience in Regional Maintenance role, or related
  • Formal training or experience in the following areas: carpentry, plumbing work, electrical work, painting, refurbishing, and cleaning, air conditioning, is strongly preferred.
  • HVAC/EPA Certification
  • Valid Driver License

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