Customer Specialist

2 weeks ago


Norristown, United States Top Stack Full time $18 - $23
Job DescriptionJob Description

Job Title: Customer Specialist

Job Overview: The Customer Specialist is integral to providing daily support to clients and patients. As a vital part of the Operations team, this role acts as a knowledgeable resource on systems and products, offering assistance to both internal and external clients with inquiries and routine operational tasks.

Key Responsibilities:

  • Serve as the primary contact for clients, addressing inquiries via email and phone.
  • Support Project Managers with various operational tasks, such as managing system access and generating reports.
  • Cultivate and maintain strong relationships with internal and external stakeholders.
  • Provide on-demand training
  • Update and maintain accurate customer contact information
  • Identify and solve problems while recommending process improvements.
  • Undertake additional duties, assignments, or special projects as required by time or circumstances.

Qualifications:

  • Bachelor’s degree required.
  • Excellent communication skills.
  • Strong customer focus.
  • Proactive attitude and a willingness to self-learn.
  • Strong problem-solving and analytical capabilities.
  • Proficiency in Microsoft Office Suite.
  • Ability to work 3pm to 12 am. Onsite 4 days for training, then hybrid to 2x a week onsite.
Company DescriptionWe launched Top Stack to solve a problem in the human capital industry: Technology has replaced humanity. The business has become cold and impersonal. That’s why we’ve made it our top priority to be people-focused, with consistent, transparent, timely communication. It sounds simple because it is. We think it’s the only way to work.Company DescriptionWe launched Top Stack to solve a problem in the human capital industry: Technology has replaced humanity. The business has become cold and impersonal. That’s why we’ve made it our top priority to be people-focused, with consistent, transparent, timely communication. It sounds simple because it is. We think it’s the only way to work.
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