Customer Specialist
2 weeks ago
Job Title: Customer Specialist
Job Overview: The Customer Specialist is integral to providing daily support to clients and patients. As a vital part of the Operations team, this role acts as a knowledgeable resource on systems and products, offering assistance to both internal and external clients with inquiries and routine operational tasks.
Key Responsibilities:
- Serve as the primary contact for clients, addressing inquiries via email and phone.
- Support Project Managers with various operational tasks, such as managing system access and generating reports.
- Cultivate and maintain strong relationships with internal and external stakeholders.
- Provide on-demand training
- Update and maintain accurate customer contact information
- Identify and solve problems while recommending process improvements.
- Undertake additional duties, assignments, or special projects as required by time or circumstances.
Qualifications:
- Bachelor’s degree required.
- Excellent communication skills.
- Strong customer focus.
- Proactive attitude and a willingness to self-learn.
- Strong problem-solving and analytical capabilities.
- Proficiency in Microsoft Office Suite.
- Ability to work 3pm to 12 am. Onsite 4 days for training, then hybrid to 2x a week onsite.
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