Current jobs related to Technical Support Level 1 - New York - Enterprise Engineering
-
Level 1 Technical Specialist
2 months ago
New York, New York, United States eXcell Full timeJob Summary:eXcell is seeking a highly skilled Level 1 Technical Specialist to join our team. As a key member of our IT support team, you will be responsible for coordinating asset deployments and providing technical assistance to our clients.Key Responsibilities:Manage asset deployment queues and coordinate with team members to ensure timely and efficient...
-
Level 1 Desktop Support Specialist
4 weeks ago
New York, New York, United States Insight Global Full timeJob Title: Level 1 Helpdesk AssociateWe are seeking a highly motivated and experienced Level 1 Helpdesk Associate to join our team at Insight Global. As a Level 1 Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and working closely with our team to resolve complex...
-
Level 1 Field Support Tech
3 months ago
New York, United States Lincoln IT Full timeLevel 1 Field Support Tech Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech The ideal candidate must have at least 1 to 3 years' experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware....
-
Level 1 Field Support Specialist
4 weeks ago
New York, New York, United States Lincoln IT Full timeJob SummaryWe are seeking a highly skilled Level 1 Field Support Tech to join our team at Lincoln IT. As a key member of our support team, you will provide on-site and remote support for Microsoft desktop personal computers, troubleshoot and resolve user issues, and install new software and upgrade existing software.Key ResponsibilitiesProvide technical...
-
Level 1 Tech Support
3 weeks ago
New York, United States Enterprise Engineering Full timeJob Title: Level 1 Technical Support Red Bank, NJ Monday - Friday 8 - 4 or 9-5 Right To Hire Opportunity Job Description • Install and configure hardware and software • Respond to tickets in accordance with SLA guidelines • Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1...
-
Technical Support Specialist
3 weeks ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeJob Title: Technical SupportAs a Technical Support professional at our US-based Tech-Enabled Business Support Company, you will play a pivotal role in ensuring the success of our customers by leveraging your product knowledge and exceptional customer service skills.You will provide guidance and solutions to help our clients achieve their goals while...
-
Tech Support
3 weeks ago
New York, United States Tandym Group Full timeAn education network in New York City is looking to fill an immediate need with the addition of a new Tech Support - Level 1 to their growing team. ***This is a great Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.*** Responsibilities: The Tech Support - Level 1 (Hybrid) will be responsible for: Handling AV...
-
Technical Support Specialist
1 month ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeJob Title: Technical SupportAs a key member of our US-based Tech-Enabled Business Support Company, you will play a pivotal role in ensuring the success of our customers by leveraging your product knowledge and exceptional customer service skills.You will provide guidance and solutions to help our clients achieve their goals while maintaining a high level of...
-
Technical Support Specialist
1 week ago
New York, New York, United States PEAK Technical Staffing USA Full timeJob SummaryThe Customer Service Engineer is an intermediate position that performs tasks related to the repair of technology-based products in an end-user computing environment.ResponsibilitiesPerform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.Provide support to...
-
Desktop Support Technician
3 weeks ago
New York, United States Forrest Solutions Full timeLong-term commitment: We are seeking candidates with at least 3-5 years of experience with IT help desk support in a law firm. We are not considering candidates without 3-5 years of help desk support experience in a law firm.Position: IT Desktop Support Technician (Level 1 & 2)Our client: Confidential prestige law firmLocation: New York, NY 10022Salary:...
-
Desktop Support Technician
4 weeks ago
New York, United States Forrest Solutions Full timeLong-term commitment: We are seeking candidates with at least 3-5 years of experience with IT help desk support in a law firm. We are not considering candidates without 3-5 years of help desk support experience in a law firm.Position: IT Desktop Support Technician (Level 1 & 2)Our client: Confidential prestige law firmLocation: New York, NY 10022Salary:...
-
Technical Support Specialist
1 week ago
New York, New York, United States Lucid Services Group Full timeA Fortune 500 employer is seeking a highly motivated Technical Support Specialist to join their team and contribute to major initiatives and projects. This is an excellent opportunity for someone looking to expand their technical support skills in an enterprise-level environment.The ideal candidate will be comfortable working onsite and have a minimum of 3...
-
New York, New York, United States Metropolitan Transportation Authority Full timeJob Title: Computer Support Analyst Levels 1-5 (Represented)Deadline: Open Until FilledSalary: Level 1: Step 1: $57,100 Step 7: $81,572Level 2: Step 1: $62,812 Step 7: $89,731Level 3: Step 1: $69,092 Step 7: $98,703Level 4: Step 1: $76,001 Step 7: $108,573Level 5: Step 1: $86,703 Step 7: $123,862Job SummaryThe primary purpose of this position is to provide...
-
New York, United States Metropolitan Transportation Authority Full timeDescription Job Title: Computer Support Analyst Levels 1-5 (Represented) Deadline: Open Until Filled Salary: Level 1: Step 1: $57,100 Step 7: $81,572 Level 2: Step 1: $62,812 Step 7: $89,731 Level 3: Step 1: $69,092 Step 7: $98,703 Level 4: Step 1: $76,001 Step 7: $108,573 Level 5: Step 1: $86,703 Step 7: $123,862 Dept./Div: MTA IT/ Data Center and...
-
Technical Support Specialist
4 days ago
New York, New York, United States Cynet Systems Full timeJob Description:As a Service Desk Technician at Cynet Systems, you will be responsible for providing technical support to computer users both on the telephone and face-to-face when necessary. You will troubleshoot and resolve moderately complex problems in all technical areas and extremely complex problems in at least one technical area. You will also...
-
Level 1 Technician
4 days ago
New York, New York, United States eXcell, a division of Compucom Systems Full timeWe are seeking a skilled Level 1 Technician to join our team in New York, NY. This is a Contract position that requires a high level of technical expertise.Key Responsibilities:Act as a queue manager and coordinator for asset deployments and moves.Handle a high volume of ticket requests and serve as the first point of contact for the...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States New Era Technology company Full timeJob Summary:The System Support Technician will handle escalated technical issues from Tier 1 support, providing advanced troubleshooting and problem resolution. This role requires a deep understanding of IT systems, excellent communication skills, and a customer-focused approach, along with providing on-site support for top-level executives.Key...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States Richard Fleischman & Associates Full timeJob Title: Client Services EngineerWe are seeking a highly skilled Client Services Engineer to join our team at Richard Fleischman & Associates. As a key member of our IT department, you will be responsible for providing technical assistance to our clients, ensuring the smooth operation of their computer systems and resolving any technical issues that may...
-
Technical Support Specialist
1 week ago
New York, New York, United States Insight Global Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Global in New York City.The ideal candidate will have 2+ years of experience in help desk support, with a strong background in server configuration and knowledge of ServiceNow as a ticketing system.Responsibilities will include providing level 1 or 2 support, using the...
-
Senior Technical Support Specialist
4 weeks ago
New York, New York, United States Irvine Technology Corporation Full timeJob Title: Senior Technical Support Engineer L2/L3We are seeking a highly skilled and experienced Technical Support Engineer to join our team in NYC. As a Senior Technical Support Engineer, you will be responsible for providing technical support to our users, both locally and globally.Key Responsibilities:Resolve escalated technical issues from Level 1 Help...
Technical Support Level 1
4 months ago
Job Title: Level 1 Technical Support
Location : Hybrid/ New York (FiDi area) / Jersey area (Red Bank)
Job Description
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system
software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and
tracking all steps taken to the resolution.
• Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure
service levels are maintained.
• Create and document service management procedures and standards to ensure engineering best practices
are maintained.
• Work with clients directly over the phone and using remote software or travel on-site
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Research and test new technology
Daily activities
• Accept and resolve tickets, service requests/incidents/problems, using our Service Desk software
• Accept client facing phone calls and contact clients via phone and/or email to assist in resolving incidents
and problems
• Use remote management software to log into client PC’s and resolve service requests/incidents/problems
• Answer the phone with a cheerful and enthusiastic tone
• Perform initial fault finding and basic troubleshooting of both incidents and problems
• Deal with ticket escalations internally and externally with support tickets from third party vendors
• Assist with deployments in the field – NYC/NJ AreaDesired Attributes and Experience
• Customer service skills
• Excellent verbal and written communication skills
• Reliable
• Solid understanding of computers, networks and software
• Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Previous experience with ConnectWise: Manage, Automate, Remote
• Previous experience with Bitdefender
• Previous experience with LionGuard
• Ability and willingness to travel to client sites as needed
• Ability to drive to drive and travel as needed
• Ability and willingness to work overtime when needed
• Ability and willingness to quickly learn new technology and software
• Ability to lift 50 lbs.
Qualifications
• Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience.
• A+ and Net+ Certification or equivalent required.
• At least 3 year(s) of working experience in the related field is required for this position.
