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Level 1 Help Desk Support
2 months ago
Our client is a leading investment management company with a long history of serving the finance industry. They are seeking a Level 1 Help Desk Support Specialist to join their team and assist with supporting a wide range of infrastructure technologies including, but not limited to, desktop/server (physical & virtual) computers, unified communications, business applications, and related technology. This is a wonderful contract opportunity, and we are looking to fill the position as quickly as possible.
Essential Responsibilities:
- Provide Level 1 local support including troubleshooting and resolving hardware and software issues as part of a team including research, diagnostics and root cause analysis.
- Assist in building/maintaining standard platforms including desktops, laptops, virtualization infrastructure, etc. including configuration/installation of standard software.
- Identifies, troubleshoots, diagnoses and develop solutions to infrastructure issues and problems.
- Logs new entries into knowledgebase for use by other team members.
- Assists team members in applying new solutions to problems.
- Provide support for Office 365 Cloud Solutions email, calendar and Microsoft Office Suite.
- Document new solutions and support processes.
- Apply knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements.
- Adhere to IT policies, procedures and standards for hardware/software, security, request/ticket tracking, source control, and change management.
- Liaison with other IT teams and vendors on business system support and upgrades.
- Perform other duties as assigned.
Requirements:
- At least one year of desktop support/help desk experience.
- Practical/Advanced knowledge of Microsoft Office Suite including application integration, add in's, macros and overall interaction with the operating system
- Demonstrated experience with Microsoft Exchange / Outlook client. (Local/Cloud).
- Experience with Citrix farms, management of Citrix servers, application publishing and troubleshooting.
- Experience with Microsoft operating systems and their relationships to applications and other infrastructure components. Windows 7/10, Active Directory, Server 2008/2012, IIS, SQL Server, Office 2016/365.
- Experience supporting Cisco based infrastructures and methodologies, switching and routing protocols.
- Experience with VMware 5.X management, configuration and overall maintenance of environments.
- Experience administering or supporting with LANDesk and McAfee ePO product suites.
- Experience with various scripting languages such as PowerShell, VBscript WSH, Python, HTML/CSS/JavaScript, Eclipse or Visual Studio.
