Help Desk Support
2 weeks ago
- We have an immediate need for a customer-service-centric Entry Level IT support professional
This fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.
Key Responsibilities
- Balance incoming support calls, emails, and tickets at the same time
- Triage support requests based on urgency
- Provide troubleshooting assistance to internal customers with varying levels of technical ability
- Ability to solve problems and escalate accordingly in a fast-paced environment
- Provide technical support for Microsoft Office Applications and Office 365 products
- Communicate effectively to both external customers and internal employees/managers
- Continue to gain product and technical knowledge
Skills, Knowledge and Expertise
- Bachelor's Degree or associate's degree in IT is a plus but not required
- Familiarity with working on a formal help desk using a ticketing system
- Comfort with working over the phone 100% of the time
- Excellent ticket tracking and documentation skills
- Strong customer service skills
- Ability to work independently and in a team environment
- Strong verbal and written communication skills
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