Help Desk Support

2 weeks ago


New York, United States OutToday.com Part time
Job DescriptionJob DescriptionDescription
  • We have an immediate need for a customer-service-centric Entry Level IT support professional
    This fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.


Key Responsibilities
  • Balance incoming support calls, emails, and tickets at the same time
  • Triage support requests based on urgency
  • Provide troubleshooting assistance to internal customers with varying levels of technical ability
  • Ability to solve problems and escalate accordingly in a fast-paced environment
  • Provide technical support for Microsoft Office Applications and Office 365 products
  • Communicate effectively to both external customers and internal employees/managers
  • Continue to gain product and technical knowledge


Skills, Knowledge and Expertise
  • Bachelor's Degree or associate's degree in IT is a plus but not required
  • Familiarity with working on a formal help desk using a ticketing system
  • Comfort with working over the phone 100% of the time
  • Excellent ticket tracking and documentation skills
  • Strong customer service skills
  • Ability to work independently and in a team environment
  • Strong verbal and written communication skills



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