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IT Help Desk Support Technician

1 month ago

New York, United States Atlantic Partners Corporation Full time

Responsibilities:


  • Serve as the first point of contact for users seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Device provisioning not limited to deploying and imaging various devices including desktops, laptops, and iPads
  • Office IT equipment setup such as monitors, keyboard and mouse
  • Issuance and administering telco's data SIM card
  • Perform user onboarding for technology requirements
  • Resolving SaaS product issues with vendor support
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Weekly reporting of ticket status, project status and other area of responsibilities


Requirements:


  • 5+ years of hands-on experience for system support in a well-established environment.
  • Proven experience as a help desk technician or other customer support role
  • Must have experience with supporting Microsoft Office 365
  • Have experience with Microsoft Windows 10
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered