Account Manager

4 weeks ago

Toledo, United States City Wide Facility Solutions Full time
Job DescriptionJob Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide

City Wide Facility Solutions is actively seeking a Northern Facility Solutions Manager (FSM) for our Franchise location in Northwest Ohio.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Northwest Ohio, one of more than 100 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
  • Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
  • Participate and be present in monthly IC paydays.

Requirements

Position Requirements

  • 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
  • 3+ years track record of success in a client retention role, with goals and metrics to support.
  • High School diploma required, bachelor’s degree highly desirable.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations.

Working Conditions

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Environment

Describe the work environment the employee will be exposed to and safety requirements. Example: “While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat. Safety requirements for this position are safety glasses, hearing protection, and steel-toed work boots.”

Benefits

Competitive compensation plan including:

  • Base salary + Monthly Commissions plan
  • Anticipated first-year total comp of $70k; top performers exceed $90k
  • PTO
  • Gas & Phone allowance

  • Accounting Manager

    3 months ago

    Toledo, United States HARMON MANAGEMENT SERVICES COMPANY Full time

    Job DescriptionJob DescriptionDescription:About Harmon Management Company:Harmon Management Company is a diversified organization that owns and operates multiple lines of business including Spartan Logistics, NAI Harmon Group, Benchmark Restaurant Group, and Logan Creek Construction Company. With a commitment to excellence and growth, we are seeking an...

  • Accounting Manager

    3 months ago

    Toledo, United States HARMON MANAGEMENT SERVICES COMPANY Full time

    Job DescriptionJob DescriptionDescription:About Harmon Management Company:Harmon Management Company is a diversified organization that owns and operates multiple lines of business including Spartan Logistics, NAI Harmon Group, Benchmark Restaurant Group, and Logan Creek Construction Company. With a commitment to excellence and growth, we are seeking an...

  • Account Manager

    5 days ago

    Toledo, Ohio, United States Ardmore Home Design Full time

    About the RoleWe are seeking a highly skilled and results-driven professional to join our team as an Account Manager. This individual will play a pivotal role in maintaining and expanding our relationships with clients, providing exceptional account support, and driving business growth.Key Responsibilities:Cultivate and nurture strong relationships with...

  • Account Manager

    3 days ago

    Toledo, Ohio, United States City Wide Facility Solutions Full time

    Job DescriptionCity Wide Facility Solutions is seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for cultivating and expanding client relationships, ensuring high retention rates, and exploring opportunities for service diversification and expansion.Key Responsibilities:Cultivate...

  • Account Manager

    3 months ago

    Toledo, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionJob descriptionCity Wide Facility Maintenance in Toledo is searching for an Account Manager who is passionate about driving business growth and personal career development in a vibrant, fast-paced environment. We offer a Comprehensive base salary with an aggressive commission and benefits package for the right individual.Why...

  • Account Manager

    4 weeks ago

    Toledo, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionJob descriptionCity Wide Facility Maintenance in Toledo is searching for an Account Manager who is passionate about driving business growth and personal career development in a vibrant, fast-paced environment. We offer a Comprehensive base salary with an aggressive commission and benefits package for the right individual.Why...

  • Account Manager

    3 months ago

    Toledo, United States City Wide Facility Solutions Full time

    Job descriptionCity Wide Facility Maintenance in Toledo is searching for an Account Manager who is passionate about driving business growth and personal career development in a vibrant, fast-paced environment. We offer a Comprehensive base salary with an aggressive commission and benefits package for the right individual.Why City-Wide?City Wide Facility...

  • Corporate Accounting Manager

    2 days ago

    Toledo, Ohio, United States ProMedica Full time

    Job SummaryWe are seeking a highly skilled and experienced Corporate Accounting Manager to join our team at ProMedica. As a key member of our finance department, you will be responsible for overseeing the financial operations of our organization, ensuring accurate and timely financial reporting, and providing strategic guidance to our leadership team.Key...

  • Technical Accounting Manager

    3 months ago

    Toledo, United States Plante Moran Full time

    Technical Accounting Manager Contact | Experienced Hires Technical Accounting Manager Location: United States, Illinois, ChicagoLocation: United States, Michigan, SouthfieldLocation: United States, Michigan, DetroitLocation: United States, Michigan, Ann ArborLocation: United States, Michigan, Auburn HillsLocation: United States, Michigan, MacombLocation:...

  • Sales Account Manager

    2 weeks ago

    Toledo, United States Coca-Cola Consolidated Full time

    Requisition ID:198600Posting Locations: ToledoPay Range:$50,000.00-$62,500.00, depending on experienceRate Frequency:Click here to view a Day in the Life of our Teammates!Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities.Full Time Teammates are also eligible for: Paid Training Paid...

  • Account Management Associate Director

    3 months ago

    Toledo, United States MMS Full time

    Job DescriptionJob DescriptionMMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable...

  • Insurance Account Manager

    2 months ago

    Toledo, United States Business Athlete Association Full time

    Job DescriptionJob DescriptionWe're directly responsible for handling asset protection and Insurance benefit options for Local, regional, and various organizations from Police departments, School boards of education officials, and Multiple Government agencies at the local and state levels. We also use social media to market our firm with a very...

  • Sales Account Manager

    3 months ago

    Toledo, United States Estes Express Full time

    Job DescriptionJob Summary: Develop and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory Provide reports on the sales activities for a given period of time Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships...

  • Sales Account Manager

    3 months ago

    Toledo, United States Estes Express Full time

    Job DescriptionJob Summary: Develop and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory Provide reports on the sales activities for a given period of time Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer...

  • Employee Benefits Account Manager

    7 days ago

    Toledo, Ohio, United States USI Insurance Services Full time

    Job Summary: We are seeking a highly skilled and experienced Benefits Portfolio Manager to join our team at USI Insurance Services. As a key member of our Employee Benefits team, you will be responsible for managing and servicing insurance accounts for our clients, acting as their primary contact. Key Responsibilities: Manage a portfolio of clients,...

  • Account Manager

    3 months ago

    Toledo, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Northern Facility Solutions Manager (FSM) for our Franchise location in...

  • Employee Benefits Account Manager

    2 months ago

    Toledo, United States USI Insurance Services Full time

    General Description: Manages Employee Benefits insurance accounts and services as their day-to-day contact. Major Responsibilities: · Manage a book of business comprised of fully insured clients but may include some self-insured clients. · Provide proactive, personalized support to assigned clients. Act as the primary contact...

  • Commercial Lines Assistant Account Manager

    2 weeks ago

    Toledo, Ohio, United States Knight Insurance Group Full time

    Position Overview:This role serves as a vital support function for the client service requirements of Account Managers (AM) or Account Executives (AE), with a clear trajectory towards becoming an independent Account Manager.Key Responsibilities:Processing Duties:Manage policies and endorsements for a specific portfolio of clients.Document DEAD/LOST...

  • Entry-Level Account Manager | Cleveland, OH

    2 weeks ago

    Toledo, United States Leomhann Enterprises Full time

    Company Description We are an energetic, hard-working group of individuals who pride themselves on being the best at what we do. We value results over age, previous experience, or seniority, and every team member gets a chance to contribute. Our goal is to help entrepreneurial minded individuals reach their personal and professional goals, while aligning...

  • Entry-Level Account Manager | Cleveland, OH

    3 months ago

    Toledo, United States Leomhann Enterprises Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionWe are an energetic, hard-working group of individuals who pride themselves on being the best at what we do. We value results over age, previous experience, or seniority, and every team member gets a chance to contribute. Our goal is to help entrepreneurial minded individuals reach their personal and...