Program Associate, Volunteer Services

2 weeks ago


New York, United States SAMUEL FIELD YM-YWHA Full time $55,000
Job DescriptionJob Description

POSITION SUMMARY

Commonpoint seeks a Volunteer Services Program Associate to enhance community engagement and volunteerism in support of the R&I Department’s services for refugees and other humanitarian migrants in New York City, Westchester County, and Long Island. This role focuses on:

  • Recruiting and engaging volunteers for Commonpoint R&I’s individual volunteer opportunities.

  • Supporting clients and volunteers through Commonpoint’s community sponsorship program, HOME (Host Organization Model of Engagement).

  • Recruiting and engaging partners for donations and other collaborative support.


The Program Associate reports to the Program Specialist and works collaboratively with the Volunteer Services team. This position also coordinates with the Case Management and Economic Inclusion teams to support client needs, maintain records, and enhance services through volunteer engagement. This is a hybrid role, with both in-person and remote work.


DUTIES AND RESPONSIBILITIES

General

  • Receives comprehensive training on all Commonpoint resettlement programs, including initial resettlement, economic inclusion, and social integration, as well as volunteer and in-kind support requirements.

  • Oversees volunteer-driven services to refugees and humanitarian migrants in collaboration with the Program Specialist.

  • Collaborates with the resettlement team to develop opportunities and systems to support refugees from arrival to self-sufficiency.


Recruiting and Engaging Volunteers for Individual Volunteer Opportunities

  • Coordinates with the Program Specialist to assess volunteer needs, identify outreach opportunities, and execute recruitment initiatives, including in-person engagement and events.

  • Supports daily communication with volunteers via email and phone.

  • Drafts the biweekly Volunteer Services newsletter to enhance volunteer engagement.


Support Clients and Volunteers through HOME, Commonpoint’s Community Sponsorship Program

  • Manages communication with HOME groups throughout the sponsorship, including scheduling regular check-ins, providing guidance, and addressing volunteer challenges, while ensuring effective communication between Commonpoint staff and volunteers.

  • Provides ongoing support and training to HOME groups, including conducting quarterly webinars on various topics to enhance volunteers’ knowledge and skills.


Recruiting and Engaging Partners for Donations and Other Collaborative Support

  • Conducts quarterly needs assessments and develops outreach plans to establish and maintain partnerships.

  • Plans and coordinates donation drives, including targeted partner outreach, to meet program goals and secure additional resources.

  • Maintains and updates records of in-kind donations, including tracking volunteer support and coordinating delivery to clients.

  • Manages in-office physical donations and ensures proper organization.

  • Performs other duties as assigned.



QUALIFICATIONS & REQUIREMENTS:

  • Undergraduate degree required.

  • 1-2 years of experience in a non-profit environment preferred.

  • 1-2 years of experience in partnership development, volunteer coordination, or community outreach preferred.

  • Experience in sourcing, researching, and applying for donations and other support preferred.

  • Excellent interpersonal skills; ability to effectively coordinate volunteers from diverse demographics and backgrounds.

  • Knowledge of refugee resettlement, trauma-informed care, and community sponsorship models preferred.

  • Fluency in client languages (e.g., Spanish, Dari, Pashto, Ukrainian, Russian, Haitian Creole, French, Burmese, Arabic) preferred but not required.

  • Strong oral and written communication skills; ability to engage with diverse populations.

  • Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.

  • Willingness to work occasional evening/weekend hours for community engagement and recruitment events.

  • Demonstrated commitment to supporting vulnerable individuals on their path to self-sufficiency.

  • Excellent computer skills, including experience with Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).



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